Komal Khanna
Mumbai
Summary
To enhance my working capabilities, professional skills and to serve the organization with sheer determination and commitment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Advisor
WTW Global Delivery And Solutions India Pvt Ltd
09.2023 - Current
- Spearheaded the consolidation and analysis of loss data from various carriers, crafting summaries, pivot tables, pie charts, and graphs in Excel spreadsheet to support pre-renewal discussions for P&C lines of business.
- Requesting, Gathering & summarizing claims information in format for North America.
- Working on Loss Runs requests received via Service Hub/Email, EPIC, RMS.
- Prioritize and organize work on daily basis as per business requirement.
- Working closely with onshore teams to ensure effective delivery of client service.
- Ensure ongoing, effective relationships with stakeholders Internal - Offices/External - Carrier’s.
- Entrusted with the company’s master data set, ensuring the production of accessible and informative graphs, charts, tables and reports.
- Identifying outliers, and transforming data into a company standard format suitable for broker to present and decide on best premium quote for the client.
- Managed an extensive datasets for a very high value prospect client, by creating multiple worksheets and power point presentation to enhance the organization and accessibility of the raw data provided by client.
- Being a part of process improvement areas by calculating average handle time to complete a given activity and also sharing EOD reports on the same.
- Simultaneously working on Risk Data Store Process involves cleansing of data, processing and validating critical interest data as per client requirements.
Analyst
Eclerx Services LTD.
08.2018 - 12.2021
- Worked in Global TAM support process for DELL Technologies client.
- Responsible for processing service transaction as per requirement.
- Working on Data Research Tools - Salesforce, Delta, D&b, JIRA, CSI and GII.
- Worked on daily and monthly SOD, EOD, Productivity reports to catch discrepancies any occurred.
- Worked on STP and Adhoc Projects liaising with client’s requisite.
- Prepared weekly decks for forecast analysis and ad-hoc reporting in support of decision-making to the clients.
- Conducted regular reviews of operations and identified areas for improvement.
- During my experience got promoted from Junior Analyst.
- As per client requirement simultaneously worked with CSAP team and prepared Financial accounts on CSI tool.
- Conducted knowledge sharing sessions for new joiners to make them well adverse with process and excel knowledge.
- Preparing process related SOPs and updating the same on timely basis.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Education
B.com Banking And Insurance -
K.J. Somaiya College
Mumbai04.2018
HSC -
Swami Vivekanand Junior College
Mumbai02.2015
SSC -
Swami Vivekanand High School
Mumbai03.2013
Skills
- Analytical Skills
- Business Communication
- Creative and Logical Thinking
- Client Focus
- Time management
- Teamwork
Certification
- Certified Technology training - MS Excel Basics from Eclerx.
- Certified Technology training - MS Excel VBA Basics from Exclerx.
- Certified Technology training - Roboworx from Exclerx.
Languages
English
Hindi
Marathi
Punjabi
Timeline
Senior Advisor
WTW Global Delivery And Solutions India Pvt Ltd
09.2023 - Current
Analyst
Eclerx Services LTD.
08.2018 - 12.2021
B.com Banking And Insurance -
K.J. Somaiya College
HSC -
Swami Vivekanand Junior College
SSC -
Swami Vivekanand High School
- Certified Technology training - MS Excel Basics from Eclerx.
- Certified Technology training - MS Excel VBA Basics from Exclerx.
- Certified Technology training - Roboworx from Exclerx.
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