Komal MAAN

Inventory and churn management of portfolio to maintain 95%+ stock each month. Enhanced RevPAR by 33% through VAS sales and TR% renegotiation.

P&L management of portfolio by implementing revenue driven techniques.

Pricing and revenue management - Floor Price/Breach control.

Deal and reconciliation management - Waiver/Budgeting of portfolio.

Enhanced NPS and guest delight by 2x through partner engagement.

TAT based resolution to enhance partners delight - 100% Ticket resolution

Collaborated with Central Team to achieve day to day Discover nos

Identified issues, analyzed information and provided solutions to problems

.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Monitored all company inventory to ensure stock levels and databases were updated.

Provided primary customer support to internal and external customers.

Recommended products to customers, thoroughly explaining details.

Answered customer telephone calls promptly to avoid on-hold wait times.

Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.

Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Publish MIS on different key performance metrics that helps in identifying the gaps and new improvement opportunities in overall reconciliation system.

Playing Chess Solving Puzzles Being involved with charities

Communicate with customers or other investors to provide information about benefits of digital banking.

Meet with applicants to obtain information for loan applications and to answer questions about the process

Resolved problems, improved operations and provided exceptional service.

Led projects and analyzed data to identify opportunities for improvement.