Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Komal Malhotra

Quality Expert
Gurgaon,Haryana

Summary

Quality Expert with demonstrated expertise in root cause analysis, quality management and compliance. Prepared to leverage knowledge and 7 years of experience to take on new professional challenges.

Overview

9
9
years of professional experience
1
1
Language

Work History

Quality Expert

British Telecom
02.2017 - Current
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Performed root cause analysis on non-compliant parts.
  • Awarded as best performer in September,2023.

MA Complaints Senior Associate

British Telecom
05.2016 - 01.2017
  • Improved customer satisfaction by quickly and effectively handling difficult customers and their complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Spoke to customers politely and with lot of patience to increase loyalty and establish relationships.

Billing Associate

British Telecom
03.2015 - 05.2016

    • Monitored customer accounts to identify and rectify billing issues.
    • Provided excellent customer service, developing and maintaining client relationships.
    • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
    • Researched and resolved billing discrepancies to enable accurate billing.
    • Worked with multiple departments to check proper billing information.

Previously

Worked With Wipro, Bank Of America And Convergys As Well
  • Participated in team projects, demonstrated ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelor of Commerce -

Motilal Nehru College (D.U)
Delhi
04.2001 -

Skills

  • Flexible

  • Process Understanding

  • Root Cause Analysis

  • Compliance Requirements

  • Team Player

  • Flexible

Interests

Reading, Cooking and Singing

Timeline

Quality Expert

British Telecom
02.2017 - Current

MA Complaints Senior Associate

British Telecom
05.2016 - 01.2017

Billing Associate

British Telecom
03.2015 - 05.2016

Bachelor of Commerce -

Motilal Nehru College (D.U)
04.2001 -

Previously

Worked With Wipro, Bank Of America And Convergys As Well

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Komal MalhotraQuality Expert