Sonali Arora
Karnal
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
South Indian Bank
Panipat
08.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Actively sought out ways to improve operational efficiency within the team environment.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Education
Bachelor of Commerce -
Pt. Chiranji Lal Govt. College
Karnal09-2021
Commerce - 12th From CBSE Board
SD Adarsh Public School
Karnal04-2018
Skills
- Quality Assurance
- Assertiveness
- Information Security
- Account updating
- Product Knowledge
Timeline
Customer Service Executive
South Indian Bank
08.2023 - Current
Bachelor of Commerce -
Pt. Chiranji Lal Govt. College
Commerce - 12th From CBSE Board
SD Adarsh Public School
Similar Profiles
Surej Krishnan PSurej Krishnan P
Probationary Officer at South Indian BankProbationary Officer at South Indian Bank
Martin JohnMartin John
Customer Service Officer at South Indian BankCustomer Service Officer at South Indian Bank
Diptadip DasDiptadip Das
Banking at The South Indian Bank LtdBanking at The South Indian Bank Ltd
Renjith JoseRenjith Jose
Compliance Manager at South Indian Bank LtdCompliance Manager at South Indian Bank Ltd
LAVINA LAVINALAVINA LAVINA
Relationship Manager at PNB MetLifeRelationship Manager at PNB MetLife