Komal Marhatta
Summary
Results-driven professional with experience at Reliance Jio Infocom Ltd., specializing in product validation and revenue leakage analysis. Proven track record in designing automated reconciliation processes and implementing robust controls. Skilled in data monitoring and analysis, with a collaborative approach to cross-functional teamwork, ensuring operational excellence and financial integrity.
Overview
9
9
years of professional experience
Work History
Deputy Manager
Reliance Jio Infocom Ltd.
Mumbai
01.2025 - Current
- Identified and quantified revenue leakages exceeding 0.5%, coordinating cross-functional efforts to close financial gaps swiftly.
- Executed comprehensive new product introduction validation for emerging offers and tariffs, ensuring zero revenue leakage before go-live.
- Managed end-to-end monitoring of complex revenue flows, including digital wallets and high-volume transactions.
- Spearheaded pre-launch audits of telecom product pricing and commission structures, reducing potential operational risk.
- Engineered automated revenue reconciliation processes between source systems and reporting layers, enhancing data consistency.
- Designed and deployed a robust system of preventive and detective controls across the transaction lifecycle to safeguard assets.
- Partnered with business and IT units for rigorous product configuration validation, aligning technical systems with commercial intent.
- Provided critical early life support and post-launch monitoring to stabilize new product performance during deployment.
Network Operations Analyst
Accenture Sol.Pvt. Ltd.
Mumbai
08.2020 - 01.2025
- Monitored and troubleshot network cell site data for AT&T client to ensure accuracy.
- Raised incidents for issues, coordinating follow-ups with teams until resolution.
- Performed bill validation in collaboration with billing team to verify charges.
- Prepared weekly and monthly reports to track revenue generation effectively.
- Analyzed product data to identify and eliminate revenue leakage and invalid costs.
- Maintained cell site data in database to support operational integrity.
- Ensured service delivery met agreed service level agreements (SLAs).
- Executed troubleshooting protocols to maintain optimal network performance.
Network Operations Associate
Accenture Sol.Pvt. Ltd.
Mumbai
10.2017 - 08.2020
- Designed and updated FTTN network into spatial net using client data.
- Established logical and physical connectivity for splice case CCU, CSD, and FN with Telstra data refresh.
- Resolved multi-connection and port mapping issues to ensure seamless network functionality.
- Modified NAT boundaries to optimize network performance.
- Executed demotion and promotion activities on SAM using Telstra refresh data for accurate system records.
- Remediated fallouts involving CCU copper cables, splice case CT trenches, and duct pits using QGIS.
- Verified Telstra and NBN data against field layout for accurate asset alignment.
- Performed TLS133 checks to eliminate errors in designed files, ensuring proper map info dissemination.
Education
Master of Computer Applications -
Veermata Jijabai Technological Institute (VJTI)
Mumbai, Maharashtra06-2017
BSC.IT -
Kuvempu University
Bangalore06-2011
HSC -
Govt. Mixed Higher Sec. School
Jammu, J&K05-2008
SSC -
Govt. Mixed Higher Sec. School
Jammu, J&K05-2005
Skills
- Product validation
- Revenue leakage analysis
- Data monitoring and analysis
- Alteryx proficiency
- Troubleshooting and SQL basics
- Design and Microsoft Office
Projects
Task Management System, To design a Task Management System that could be used to create, assign task to the employees in an organization. This includes time of the task, priority of the task and also includes the mailing system to send messages to the assignee. It also includes generation of reminder(s) for the task., Login System: Employee has to login with their unique id and password., Status: Status of the task can be Ready, Active, Completed, Closed and On-Hold., Priority of the task: Priority of the task can be Low, Medium and High., Access Controls: Manager can create, modify, delete task(s) and assign these to the team members as required. Team member can view the task(s) and on completion, mark them completed.
Activities
- Reporting of weekly activities
- Maintain Attendance of the team
- Making transport rosters
- Handling GPH – Global Productivity Hub
- Cross-Training to team members
Hobbies and Interests
- Cricket
- Cooking
- Trekking
Personal Information
Date of Birth: 02/14/90
Languages
- Hindi
- Kashmiri
- English
Timeline
Deputy Manager
Reliance Jio Infocom Ltd.
01.2025 - Current
Network Operations Analyst
Accenture Sol.Pvt. Ltd.
08.2020 - 01.2025
Network Operations Associate
Accenture Sol.Pvt. Ltd.
10.2017 - 08.2020
Master of Computer Applications -
Veermata Jijabai Technological Institute (VJTI)
BSC.IT -
Kuvempu University
HSC -
Govt. Mixed Higher Sec. School
SSC -
Govt. Mixed Higher Sec. School