Komal Medhi
Quality Analyst
Ambala Cant
Summary
Enthusiastic and dedicated professional with a passion for helping people succeed. Proven ability to assist in building top-performing teams in the most cost-effective way possible, enabling success in today's competitive business landscape. Skilled in supporting remote talent development within outstanding teams while also focusing on work-life balance. Committed to continuous improvement and surrounding myself with the very best talent. Strong belief in providing exceptional service and fostering a collaborative environment where everyone can thrive.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sr Quality Analyst
Exploring Infinities, Bhanzu
8 2022 - Current
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Participated in departmental meetings to establish short- and long-term strategy.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Administered internal quality audits on daily basis and assessed results to inform corrective action measures.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Monitored and audited several customer escalations to address quality issue .
- Lead the team of QA's for the projects dedicated for new joiners for enhancing their results .
- Has been a part for pilot project for establishing AI in the organization .
- I deliver insightful and constructive feedback on QA scorecards, fostering continuous
improvement and adherence to quality standards - Managed marketing and sales emails through CRM and LSQ
- Experienced in using Hubstaff.
- Have practical experience with scheduling, setting appointments, and managing calendars, directly aligning with my key responsibility areas .
Business Development Associate
Planetspark
12.2021 - 07.2023
- Developed business pipeline using cold and warm techniques.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Boosted revenue by cementing relationship with new clients and optimizing servicing of existing customer account .
- Enhanced customer experience using all omnichannel offerings.
- Used SalesForce and CRM to handle current portfolio and prospective leads.
- Has contributed around 50 lakhs + revenue in my serving tenure.
- Has conducted 100+ outbond calls a day .Contact prospective clients by phone to give them a broad overview of our products and services.
- Reached out to current clients to nurture relationships and identify potential opportunities for upselling.
- Has Showcased a comprehensive understanding of our products and services to effectively answer client questions.
- Handle tasks involving prompt responses to questions submitted through our website.
- Entering lead details into our CRM .
- I successfully identified and qualified leads to assess their potential as clients.
Customer Service Associate
Prime Fox Infotech
01.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
- I made over 100 outbound calls in a day to generate leads and assess their quality.
Education
Bachelor of Arts - English Language And Literature
St. Bede's Collage
Shimla 07.2017 - 12.2020
Skills
Team assignments
Training implementation
Quality Improvement
Project management expertise
Microsoft excel, office , word and power point along with google workspace
CRM - LSQ, SF,SAP and ZOHO
Professional level English communication skills
Dial software - MOJO dialer ad dialpad
Social media management
Accomplishments
- Collaborated with team of QA's in the development of AI project.
- Supervised team of 12 fresher BDA's for better performance and customer engagment .
Timeline
Business Development Associate
Planetspark
12.2021 - 07.2023
Customer Service Associate
Prime Fox Infotech
01.2021 - 07.2021
Bachelor of Arts - English Language And Literature
St. Bede's Collage
07.2017 - 12.2020
Sr Quality Analyst
Exploring Infinities, Bhanzu
8 2022 - Current