KOMAL NANDWANI

• Handle and resolve customer complaints
• Responded promptly to customer enquiries, ensuring timely resolution and satisfaction.
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Identify and escalate priority issues
• Identified and escalated priority issues to ensure swift handling and customer satisfaction.
• Conducted outbound calls to engage potential clients.
• To contact business or private individuals by phone
• Deliver prepared scripts to persuade potential customers for services
• Maintain records of telephonic interactions
• Consistently contributed to the email unit and completed targets as required.
• Addressed customer queries via email, providing clear resolutions and maintaining high response standards.

• Led end-to-end MDM US operations, serving as primary point of contact for business stakeholders and cross-functional teams

• Managed daily team operations including task allocation, workload balancing, SLA tracking, and performance monitoring

• Resolved complex operational issues and D365 system-related challenges

• Ensured timely master data readiness to support invoicing and revenue close cycles

• Partnered with Accounts Payable, Invoicing, and Revenue Close teams to ensure seamless financial operations

• Developed and implemented renewal process from scratch (Oct 2025), laying groundwork for future automation and system readiness

• Led process transition from Unity to ServiceNow for Out-of-Scope workflows, improving efficiency and tracking

• Defined KPIs and generated MIS reports to monitor team performance and process efficiency

• Supported month-end revenue close including accrual tracking and issue resolution

• Conducted training sessions and onboarding for new hires ensuring smooth knowledge transfer

• Drove continuous improvement initiatives to reduce errors and enhance turnaround time

• Ensured adherence to internal controls, audit requirements, and compliance standards

MDM Specialist – UK & US Operations | Early 2025 – Sep 2025

• Handled customer, vendor, and account master data setup across UK and US processes

• Validated data against internal controls and ensured compliance with audit standards

• Contributed to process improvements and workflow standardization

Specialist – Invoicing | Sep 2024 – Early 2025

• Managed end-to-end invoicing lifecycle ensuring accuracy and adherence to timelines

• Resolved billing queries and coordinated with internal stakeholders

• Supported revenue recognition and reporting processes

• Analyzed existing processes and operations, recommending effective methods to enhance company performance
• Analyzed existing processes and operations, recommending methods that streamlined workflows and improved overall performance
• Verified report accuracy and proactively corrected inaccuracies in business data
• Conducted root cause analyses and drive informed decision-making
• Facilitated technical sessions to discuss root cause analyses (RCAs)
• Collaborated with accounts and settlement teams for post-placement activities and reconciliation
• Liaised with the Customer Validation and Know Your Customer (KYC) teams for client creation, approvals, and KYC checks
• Conducted monthly and bi-weekly calls with business unit (BU) heads
• Conducted root cause analyses and drove informed decision-making
• Developed engaging training programs to enhance team performance and foster professional growth
• Developed training programs that improved team capabilities and supported professional growth initiatives
• Successfully onboarded new work tools and implemented processes for external site usage to upload client documents
• Served as a quality checker and query SPOC (Second Pair of Check)
• Managed billing processes, liaising with onshore account handlers for accurate invoicing

• Calculated and communicated pension scheme benefits in compliance with Scheme Rules, Inland Revenue, and legislative requirements
• Making arrangements for the payment of the member's lump sum and pension benefits based on which the member gets direct payment in his bank account
• Provided accrued benefits to members exiting the Scheme
• Informing the pension paid details if already in payment member
• Working on hybrid scheme like DB (Defined Benefits) and DC (Defined Contributions).
• To work on basis of core product principles and regulations that governs the products
• Arranged payment of member's lump sum and pension benefits, ensuring direct deposit into member's bank account
• Calculated member arrears for underpayment or overpayment of pension and prepared documentation for payroll notification
• Managed hybrid pension schemes, including defined benefits and defined contributions.