Komal Parekh

• Monitored, followed-up and escalated cases to meet customer response commitments.
• Facilitated meetings and discussions between clients, sales and delivery teams.
• Maintained and built close relationships with customers through regular contact and visits.
• Organized and led productive meetings with clients of House chain brands and vendors to discuss goals, review progress, and identify areas for improvement.
• Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
• Pre Exhibition and Post exhibition in Fi India 2024 Marketing
• Digital presence on Social Platforms, LinkedIn, Instagram, Blogs on Tumblr, Profile creation and maintaining engagements on India Mart
• Maintained detailed records of all client interactions to ensure a seamless experience during future engagements.
• Implemented customized strategies for each individual client that resulted in increased revenue generation over time.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Made customers aware of current and new programs and services.
• Maintained statistical database of customers by using MINTEL for keeping track of current trends and innovation , for better collaboration opportunity , geographically, Demographically and cultural wise
• Produced and implemented customer satisfaction survey on Google form which directly resulted in 40% increase in sales.
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Alliance is a Medium Scale Chemical Trading Company which is in market more than 23 years.

Got Basic Training for 2 months in regards of Company system,Environment ,Products,Logistics and Company History

Gradually

Started off with cold calling for Selling/Marketing of Chemicals/Ingredients /Intermediates/ for 10 months.

Use of MS word & Ms Excel for Weekly Reporting,Month Target and Invoice Transaction.

Had few attempts of training with senior staff for skilling up my communication skill and in person meetings with customers.
Highly Energetic, motivated and confident

Tracking of Delivery of Stock from Vendors to tracking of dispatch of stocks to clients and ingredients getting delivered at EASE and on time

Negotiating Pricing and received 20 orders per month . biggest order was of 4 tons of PSG

Preferably have the knowledge of imports pr