Komal Patwa
Mumbai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customercare Associate and Department Manager
Shoppersstop PVT. LTD.
03.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customercare Assosiate And Personal Shopper
Shoppersstop Stop PVT.LTD.
11.2019 - 03.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
Customercare Associate and Fashion Consultant
Shoppersstop PVT. LTD.
06.2018 - 11.2019
- Proposed accessories to complete outfits and complement clothing choices.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Merchandised store inventory in seasonal and brand displays.
- Performed personal shopping functions on behalf of customers.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Accepted and processed customer payments.
- Researched current fashion trends and competitor activity.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
Brand Associate
Wonderchef PVT. LTD.
06.2017 - 06.2018
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Completed floorsets, filled floor, and rang up customers.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Communicated product information with confidence and educated consumers about company.
- Assisted with development and implementation of organization brand strategy.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Planned future sampling opportunities and special events.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
Education
Under Graduate - B Com.
Mumbai University
Mumbai03.2021
Skills
- Customer Engagement
- Employee Performance Evaluations
- Business Development and Planning
- Safety and Security
- Scheduling and Coordinating
- Employee Relationships
- Policy and Procedure Adherence
- Work Planning and Organization
- Employee Coaching and Mentoring
- Staff Development
- Managing Operations and Efficiency
- Goals and Performance
- Training and Development
- Motivational Techniques
Accomplishments
1. Got appreciation mail from Customer to CRO of Shoppersstop PVT. LTD. for best customer service experience (2019.)
2. Best Personal Shopper for sales ( December,2019.)
3. Best personal shopper for highest Sales through online in Covid time (June, July,2020)
4. Best Department Manager(December,2022)
5. Best Department Manager(April,2023)
Certification
CSWE ( Computer Softwear Web Engineering)
Languages
English
Hindi
Marathi
Timeline
Customercare Associate and Department Manager
Shoppersstop PVT. LTD.
03.2022 - Current
Customercare Assosiate And Personal Shopper
Shoppersstop Stop PVT.LTD.
11.2019 - 03.2022
Customercare Associate and Fashion Consultant
Shoppersstop PVT. LTD.
06.2018 - 11.2019
Brand Associate
Wonderchef PVT. LTD.
06.2017 - 06.2018
Under Graduate - B Com.
Mumbai University
Similar Profiles
Syed Inayathullah HussainiSyed Inayathullah Hussaini
Supervisor at Calvin Klein Jeans,Shoppersstop, Rajiv Gandhi International AirportSupervisor at Calvin Klein Jeans,Shoppersstop, Rajiv Gandhi International Airport
Gurmeet SinghGurmeet Singh
Retail Store Manager at Shoppersstop ltdRetail Store Manager at Shoppersstop ltd
MOHAMMAD NAVEEDMOHAMMAD NAVEED
Department Manager at ShoppersstopDepartment Manager at Shoppersstop