Summary
Overview
Work History
Education
Skills
Career Highlight
Languages
Projects
Timeline
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Komal Rani

Komal Rani

Bangalore

Summary

Customer-oriented sales professional and senior seller support associate with 5 years of experience in retail environment and building relationships, cultivating partnerships and growing profit channels. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Senior Seller Support Associate (Remote) L3

Amazon India Virtual Location-INDCrp (KA, IN)
Bengaluru
08.2021 - Current
  • Provided technical assistance and troubleshooting to sellers for Australia and Singapore regarding product inquiries, payment discrepancies, account suspensions, and order cancellations.
  • Facilitated communication between sellers and internal teams as needed.
  • Monitored seller performance metrics such as customer service ratings and response times.
  • Coordinated with other departments to ensure that all processes were followed correctly when handling seller requests or disputes.
  • Provided guidance to sellers on best practices for optimizing their listings.
  • Collaborated with multiple technology applications and features to resolve seller issues.

Customer Service Associate

Amazon Development Centre India
Noida
04.2019 - 07.2021
  • After joining Amazon team, my role was to be an individual contributor
  • Responsible for handling and resolving consumer issues of UK retail market for Amazon UK
  • Was part of specialty team which handles the issues related to large and heavy and bulky items
  • Also responsible for handling and resolving queries with specialty queues as Prime membership, Unknown payments, Digital services, Apps, Games and software
  • Fulfilling consumer demands in British market and resolving the issues which they deal with in and out
  • Was the part of the Pilot batch launched for UK retail market in DEL 18 and was network best in every metrics, efficiency and productivity continuously for 5 months.

Customer Service Executive

Concentrix, Daksh Services India pvt. Ltd.
Gurgaon
07.2018 - 02.2019
  • Worked for seller support and consumer support for Amazon.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Intern

Electric Locomotive Workshop
Bhusawal
  • It was an onsite summer internship in electric locomotive workshop which is setup by Indian Railways where periodic overhauling of all types of electric locomotives are done.

Education

Bachelor of Engineering (B.E.) - Electronic & Telecommunication

North Maharashtra University, Maharashtra
Jalgaon
05-2019

12th Standard - PCM

Dev Sangha National School
Deoghar
05-2014

10th Standard -

St Francis School
Deoghar
05-2012

Skills

  • Embedded System, Basic C, Matlab, C, Java, AWS, MS Office, Basic SQL, MS Excel, Powerpoint Word
  • CRM proficiency
  • Data-driven decision-making
  • Goal-Oriented
  • Excellent Written and Verbal Communication
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Customer service expertise

Career Highlight

Solution-oriented and hands-on technical knowledge with 3+ years of experience in Indian and British Ecommerce market and have knowledge about consumer demands in British Market and the issues which they face in and out. Also working with the brand partners of Australia and Singapore from past 2 years.

Languages

  • English
  • Hindi
  • Marathi

Projects

Retail Market, Amazon UK,India, Spain, USA, Was part of the project assigned to support other sites to meet their network goals. Worked as a member of Quality team to mine the contacts of other Amazon sites and rectify the error. Supported Amazon.fr to deliver the promised goal when contact volume was very high. 

Secure Maritime Alert System using Xbee Protocol, College Project, Worked on securing the fishermen on Maritime border using the android app by capturing their heartbeat which was developed using Xbee protocol and C++ was used as our coding language 

High Speed Data Transfer Using UDP, College Project, Worked on high performance data transfer protocol designed for transferring large volumetric datasets over high speed wide area networks which consists of electronic circuits using UDP which is an alternative of TCP used primarily for low latency and loss-tolerating connections between applications on the internet

Timeline

Senior Seller Support Associate (Remote) L3

Amazon India Virtual Location-INDCrp (KA, IN)
08.2021 - Current

Customer Service Associate

Amazon Development Centre India
04.2019 - 07.2021

Customer Service Executive

Concentrix, Daksh Services India pvt. Ltd.
07.2018 - 02.2019

Intern

Electric Locomotive Workshop

Bachelor of Engineering (B.E.) - Electronic & Telecommunication

North Maharashtra University, Maharashtra

12th Standard - PCM

Dev Sangha National School

10th Standard -

St Francis School
Komal Rani