Komal Roshan
Professional1 Industrial Ops Engineer
pune,Maharashtra
Summary
Determined, energetic and diligent professional with 4.6 years of experience in Technical support in Linux system administration, SaaS-ICD (DevOps team). I seek to utilize my talents to secure a challenging position in a professional organization where I can enhance my existing skills and acquire new strengths in conjunction with the company's goals. Experienced DevOps Support Engineer familiar with user support and root cause analysis. Advanced knowledge of SaaS operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
5
5
years of professional experience
Work History
DevOps Support Engineer
Capgemini Engineering
05.2019 - Current
- Managing 200+ Linux servers & component- provisioning handling configuration & deployment of infrastructure & services including web servers, application servers and database servers for this major provider of financial services
- Perform problem analysis/resolution of application processing exceptions from the point of initial alert or notification through resolution or escalation
- Setting up SFTP, LDAP, SAML/SSO for customer environment
- Worked and lead the Cognos migration for RHEL6 and RHEL7 servers
- Worked and lead the Cost Optimization activity to minimize the disk usage of the application on IBM Cloud
- Perform deployment through chef automation
- L2/L3 support experience on tools like Ticketing tool Salesforce, PagerDuty, WebSphere Application Server
- Responsible for optimizing system performance and update Security patches
- Knowledge of Docker and Kubernetes
- Knowledge of AWS
- Tracking and creating monthly and Quarterly reports of DevOps team for Tickets and SLA management.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
- Advanced client understanding of product capabilities by crafting clear and concise user guides, fostering increased adoption rates and overall satisfaction.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers.
Education
M. Tech (Electronics and communication) -
CHANDIGARH UNIVERSITY
B. TECH (Electronics and communication) - undefined
KURUKSHETRA UNIVERSITY
Skills
LINUXundefined
Operations
- Logging and tracking incidents by ticketing tool
- Implementation of Release and Deployment of web services(war).
- Tracking monthly and Quarterly reports for SLA management.
- Client meetings and Team training.
Technology Skills
- RHEL/CentOS, DevOps support engineer., Troubleshoot and access the servers through remote connection (SSH)., Responsible for Day-To-Day Server administration, Maintenance of the environment of the customer, Installing, Configuring Linux platform (RHEL) Servers., Applications, Web servers (WebSphere), Users, Firewall security, Database management (DB2).
- IBM CLOUD (SOFTLAYER), Responsible for customer machines, Troubleshoot filesystem and networking issues, Health check of environments, Migration of Environment from OS RHEL 6.7 to 7.1
- DB2 DATABASE, Installing & Configuring database on Linux platform (RHEL) Servers., Online and offline database backup and upgrading, migrating it in real-time., Grant permissions to the users according to their requirements.
Accomplishments
• Awarded with the ‘Team Excellence Award’ and chosen as Resolution Champ in 2020
• Awarded with ACE Award in 2021
• Got Promotion in March 2022
• Got Promotion in March 2023
• Awarded with Trust Award in 2023
Awarded the "Functional Star Performer" in quarterly planning meetings
Timeline
DevOps Support Engineer
Capgemini Engineering
05.2019 - Current
M. Tech (Electronics and communication) -
CHANDIGARH UNIVERSITY
B. TECH (Electronics and communication) - undefined
KURUKSHETRA UNIVERSITY