KOMAL SAHARAN
Noida
Summary
Results-driven Team Lead with 8 years of comprehensive experience in the IT and Telecom sectors, specializing in Fintech, networking, Linux, and Kubernetes. Proven track record of leading large teams, building high-performing units, KPI Tracking ,Performance Evaluation, and consistently achieving business targets. Adept at managing call flows, prioritizing technical responses, and resolving complex technical issues using advanced diagnostic tools. Recipient of multiple client accolades for exceptional service delivery and project management, Process Automation and Workflow Optimization Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Senior Engineer
Ericsson Mobile Money Wallet
01.2021 - Current
- Oversee end-to-end operations, ensuring adherence to SLAs and error-free execution
- Implement process improvements to enhance operational efficiency and accuracy
- Lead various production activities, including RHEL patching, Oracle PSU updates, and deployments from FO point of view
- Mentor a large team, conduct training sessions, and ensure readiness for critical accounts
- Develop and maintain compliance standards, including secure access management and session logging
- Automate repetitive tasks, reducing manual errors and improving team productivity
- Team Leadership: Proven ability to create shift schedules, mentor team members, coordinate operations, and serve as a bridge between management and technical teams
- Project Coordination: Skilled in implementing planned network activities, managing escalations, and liaising with internal/external customers to minimize downtime
- Managed operational changes and executed seamless service fulfillment processes
- Ensured compliance with company policies and standards during IT infrastructure updates
- Monitored and improved alarm-handling mechanisms to enhance service uptime
Core Lead Engineer
Nokia
08.2018 - 01.2021
- Project-Bharti Africa Project
STP Lead Engineer
Huawei Telecommunication
01.2018 - 07.2018
- Project-Telenor, India
NSS and Packet Core Engineer
Huawei Telecommunication
10.2015 - 11.2016
- Project- Telenor, India
Sales and Network Engineer
Zabin India Pvt Ltd.
09.2012 - 10.2015
Education
B.E - Electronics And Communication
University of Rajasthan
11.2009
Skills
- Docker & Kubernetes
- Linux
- Cloud technologies
- CITRIX Meta Frame
- OneFM
- ITSM & WFM Tool
- Huawei PGW Tool
- LMT Huawei Tool
- Fault Management Tool
- GIT
- Ansible
- Grafana & OpenSearch
Languages
English
Hindi
Extra Interest
- Communication
- Team Working
- Creativity
- Management
Personal Information
Nationality: Indian
Activities
- Basketball National Player
- State Level Football
- Event Co-ordinator
- Volunteer ship
Timeline
Senior Engineer
Ericsson Mobile Money Wallet
01.2021 - Current
Core Lead Engineer
Nokia
08.2018 - 01.2021
STP Lead Engineer
Huawei Telecommunication
01.2018 - 07.2018
NSS and Packet Core Engineer
Huawei Telecommunication
10.2015 - 11.2016
Sales and Network Engineer
Zabin India Pvt Ltd.
09.2012 - 10.2015
B.E - Electronics And Communication
University of Rajasthan
Similar Profiles
Mukupa ChilufyaMukupa Chilufya
Business development manager at Yafika Mobile Money LimitedBusiness development manager at Yafika Mobile Money Limited
Nosizi Monica MalumoNosizi Monica Malumo
Fraud and AML Analyst at MTN-Mobile MoneyFraud and AML Analyst at MTN-Mobile Money
MAMADOU MOUSTAPHA DIOPMAMADOU MOUSTAPHA DIOP
Senior Account Manager at Wave Mobile MoneySenior Account Manager at Wave Mobile Money