KOMAL SAIN
Delhi
Summary
Strategic Executive Officer with over 10 years in operations management and procurement. Streamlines processes, enhances vendor relationships, and drives customer satisfaction through effective communication and problem-solving. Coordinates teams and payment schedules to ensure procurement accuracy and account reconciliation. Resolves customer issues efficiently, fostering retention and service quality.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Executive Officer
Infinity Industries Private Limited
01.2016 - Current
- Managed day-to-day business operations, ensuring efficient workflow and operational effectiveness.
- Led, mentored, and supported team members, fostering productivity and enhancing overall operational performance.
- Generated and analysed MIS reports, supporting management decision-making and identifying process improvement opportunities.
- Supported management with accurate MIS reports, enabling informed business decisions.
- Develop and maintain strong relationships with suppliers and vendors, ensuring timely procurement and cost-effective purchasing.
- Improved procurement coordination through effective vendor management.
- Oversee inventory management, including stock monitoring, replenishment planning, and material availability.
- Maintained efficient inventory levels, minimising stock shortages and operational delays.
- Coordinate with internal departments to ensure timely order execution and product delivery.
- Handle customer inquiries, complaints, order processing, and after-sales support while maintaining high customer satisfaction.
- Enhanced customer satisfaction by ensuring prompt resolution of customer queries and complaints.
Education
Master of Commerce (M. Com) -
Indira Gandhi National Open University (IGNOU)
Delhi, DL01-2022
Bachelor of Commerce (B. Com) -
Delhi University – School of Open Learning (SOL)
Delhi, DL01-2018
Skills
- Operations Management
- Procurement & Vendor Management
- Vendor management
- Data analysis
- Customer Relationship Management (CRM)
- Strategic Planning
- Decision making
- Team management
- Leadership development
- Time Management
- Collaborative communication
- Professional Ethics & Integrity
LANGUAGES
Hindi
English
Timeline
Executive Officer
Infinity Industries Private Limited
01.2016 - Current
Master of Commerce (M. Com) -
Indira Gandhi National Open University (IGNOU)
Bachelor of Commerce (B. Com) -
Delhi University – School of Open Learning (SOL)