Komal Sharma
Faridabad
Summary
I am a Network Security Engineer with over 4+ years of experience specializing in troubleshooting complex network security challenges. My current role at Cisco reflects my ability to deliver technical support and guidance on network security solutions, with a proven track record of enhancing security protocols and ensuring customer satisfaction. My technical expertise includes advanced email security solutions and effective communication skills that bridge the gap between technical and non-technical stakeholders Results-driven Network Security Engineer with proven ability to complete tasks efficiently and productively. Specialize in firewall management, intrusion detection systems, and risk assessment strategies. Excel at problem-solving, teamwork, and adaptability, ensuring top performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Network Security Engineer
Cisco SSPT Security
Gurugram
11.2024 - Current
- Company Overview: Cisco provides networking, communications, and security solutions
- Offer in-depth technical support to Cisco customers and partners specifically for firewall related issues on next-generation firewall products like Cisco Firepower Threat Defense (FTD) and Cisco ASA
- Diagnose and resolve complex FW-related issues, including connectivity problems, performance issues, and configuration errors
- Respond to customer inquiries and assist with the configurations on the product
- Provide guidance on the configuration and deployment of Cisco ASA and Cisco next-generation firewall to meet customer requirements
- Troubleshot and configured various Cisco Email Security Appliances (ESA), ensuring optimal performance and security
- Managed and resolved security-related issues, including SPAM filtering, AMP (Advanced Malware Protection), URL filtering, email spoofing, and the implementation of security policies
- Led appliance migrations, maintaining seamless email security operations
- Ensured high levels of customer satisfaction by effectively communicating technical issues and providing timely, effective solutions
- Cisco provides networking, communications, and security solutions
Technical Lead (Cisco Email Security)
Capgemini Engineering
Gurugram
12.2022 - 12.2024
- Company Overview: Capgemini Engineering offers engineering and R&D services
- Served as the primary escalation point for complex technical issues, delivering expert support
- Provided technical guidance and mentorship to team members, enhancing team performance
- Led training sessions on Cisco Email Security products
- Capgemini Engineering offers engineering and R&D services
Network Security Associate I & II
Capgemini Engineering
Gurugram
05.2021 - 12.2022
- Company Overview: Capgemini Engineering offers engineering and R&D services
- Implemented and maintained advanced email security solutions, reducing incidents by 30%
- Monitored and analyzed email traffic for potential threats
- Configured and managed email encryption protocols (TLS, S/MIME)
- Collaborated with cross-functional teams to develop and enforce email security policies
- Conducted regular email security audits and vulnerability assessments
- Capgemini Engineering offers engineering and R&D services
Education
Bachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
Dwarka, Delhi05.2020
Skills
- BGP
- CCNA
- Cisco
- Cisco ASA
- DHCP
- DLP
- DNS
- EIGRP
- Encryption
- JIRA
- Log Analysis
- MPLS
- NGFW
- Nmap
- OSPF
- QoS
- SiEM
- SMTP
- STP
- VLAN
- Webex
- Wireshark
- ACLS
- Gmail
- SWITCHING
- TCP
Accomplishments
- Recognition cert for contribution for the company's success and ensuring business continuity as Team Lead.
- Recognition cert for contribution for the company's success and ensuring business continuity as Engineer.
Hobbies and Interests
- Traveling and Adventure: Enjoy exploring new places and cultures, seeking adventures and indulging in different reading genres.
- Reading and Music: Avid reader with a love for music, which continually inspires me in both my personal and professional life.
Languages
- English, Native
- Hindi, Native
Timeline
Network Security Engineer
Cisco SSPT Security
11.2024 - Current
Technical Lead (Cisco Email Security)
Capgemini Engineering
12.2022 - 12.2024
Network Security Associate I & II
Capgemini Engineering
05.2021 - 12.2022
Bachelor of Computer Applications -
Guru Gobind Singh Indraprastha University
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