Komal Solanki

-Conducted computer training sessions for students, focusing on software applications and programming languages.

-Assisted in curriculum development and implementation of educational technology programs.

-Provided technical support to students and faculty members.

-Managed administrative tasks, including data entry, filing, and document preparation.

-Assisted in organizing events, meetings, and fundraisers.

-Handled correspondence and maintained communication with donors and stakeholders.

- Responsible for providing customer service and managing the day-to-day operations of a bank branch.

-Responsible for ensuring that the branch meets its financial goals and objectives, as well as providing excellent customer service.

-Explaining the Customers about Bank products.

-Handle customer complaints and inquiries.

- Identifying and resolving operational issues.

-Analyzing and understanding the customer's concern by reviewing their previous interactions, history, and any available documentation. This helps in gaining a comprehensive understanding of the issue.

-Troubleshooting and Resolution: Utilizing your expertise and experience to diagnose the problem accurately and provide appropriate solutions or workarounds. This may involve collaborating with other teams or subject matter experts to resolve complex issues.

Communication and Empathy: Interacting with customers in a professional, empathetic, and respectful manner. Actively listening to their concerns, acknowledging their frustrations, and providing regular updates on the progress towards resolution.

Documentation and Reporting: Maintaining detailed and accurate records of the escalated cases, including the steps taken, solutions provided, and any relevant follow-up actions. Generating reports and insights to identify trends and recurring issues that may require attention from the management or product development teams.

-Collaboration and Coordination: Collaborating with other support teams, such as front-line agents, supervisors, managers, or technical specialists, to seek guidance, share knowledge, and ensure a smooth escalation process. Coordinating efforts with cross-functional teams to resolve issues that fall outside the scope of the support team.

-Process Improvement: Identifying opportunities for improving the overall support process and customer experience. Providing feedback to the management regarding common pain points, areas of improvement, or suggestions for enhancing the escalation workflow.