Komal Sood
System Administrator
Panchkula
Summary
Seeking a position to utilize my skills and abilities in technology industry that offers personal and professional growth while being resourceful, innovative and flexible.
Experience : 3.7 years
Overview
4
4
years of professional experience
Work History
System Administrator
Innovation Technology by Design
07.2024 - Current
- Worked on L1 helpdesk tickets created by users
- Managed User Login and Password issues on active Directory
- Handled User Onboarding and Off-Boarding
- Application installation, licensing and removal
- Performing Desktop/Laptop troubleshooting on hardware/Software performance issue
- Utilized technical resource and troubleshoot hardware and software system for user's issue over the phone
- Handles password reset and unlockingaccounts for end user In AD and MS office 365
- Provided end user support with O365 applications such as Outlook, Teams, Word, excel etc.
Customer Support Executive
Teleperformance
01.2022 - 07.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
- Mentored junior team members to enhance their skills and improve overall team performance.
Education
Class 12th - Medical
La Montessori School
Kullu, Himachal Pradesh 04.2001 -
Class 10th -
La Montessori School
Kullu, Himachal Pradesh 04.2001 -
Bachelor of Science - Science Education
Baba Faridkot University of Health And Science
Faridkot, India 04.2001 -
Skills
End-User Support
Active Directory (AD) - User & access management
Troubleshooting- Hardware, Software , End User
Service request handling
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication
Ability to work under pressure with minimal supervision
Timeline
System Administrator
Innovation Technology by Design
07.2024 - Current
Customer Support Executive
Teleperformance
01.2022 - 07.2024
Class 12th - Medical
La Montessori School
04.2001 -
Class 10th -
La Montessori School
04.2001 -
Bachelor of Science - Science Education
Baba Faridkot University of Health And Science
04.2001 -
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