Komal Sule
Business Operations
Mumbai
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
ASSOCIATE MANAGER, CONSULTING BUSINESS OPERATIONS
KOMAL MANISH SULE
01.2023 - Current
- Bring process automation, standardization and process efficiency in the current processes
- APAC Lead for Global projects on process & tool enhancements
- Driving enablement’s in APAC on new processes and on existing processes as refreshers
- Focusing on improving the utilization of resources
- Working to ensure processes are carried ensuring compliance
- Business partner to India Consulting by managing and maintaining revenue, cost, margin’s, targets, actuals, headcounts, soft credit transfers etc
- Time entry Compliance & Trackers in place to ensure timely tracking
- Manage and oversee consulting engagements for clients in various industries, ensuring quality delivery of services, and meeting customer expectations
- Collaborate with cross-functional teams, including sales, delivery, and finance, to ensure successful project delivery and profitability
- Develop and manage project budgets, track project financials, and analyze profitability to ensure that projects meet or exceed targets
- Mentor and train team members, providing guidance and support for professional development.
- Closely working with the consulting director on operating and gross margin, and monitoring it on a weekly basis
- Identifying investment opportunities if margins are healthy
- Period close activities working with project accounting team
- Resolving auditors’ queries on complex projects and timesheets
- Team SME for all operational process and tool related information
- Complete control on the forecasting for booking, revenue & margins
- Weekly tracking of forecast & actuals and highlight differences if any to the regional director
- Keeping check on headcounts on delivery & non delivery cost centers (New joiner entry and/or employee exit)
- Soft credit revenue & cost transfer across Geo’s
- Training new recruits on the process and expectations.
- Work closely with Accounts receivables and Payables for any client & Vendor related queries/escalations
Program & Project Manager
Red Hat India Pvt. Ltd
01.2018 - 01.2020
- Working closely with Service delivery managers, resource managers, project managers on timesheets and resourcing of consultants
- Timesheet and time entry management focusing on ensuring time entry regularity by consultants
- Revenue & Cost management
- Working closely with vendors on getting quotations and raising a PR & following it through the delivery of work ensuring timely payments
- All documentation & paper work for ensuring compliance at work and securing the organization
- Process all change orders and amendments and ensure policies and procedures are followed.
- Managing and maintaining resource assignments, billability and time compliance.
- Ensuring Quarterly attainment of Revenue, Cost & Margins are aligned with the regions forecast.
Customer Data Operations Analyst
06.2010 - 01.2018
- Sales support on Account creations, data maintenance, account merging, purging and cleansing,
- Account hierarchy, tagging and mapping data across systems
- Support to Sales operations on the reporting’s and dashboard cleansing
- Looked after the data maintenance for India and its neighboring countries like Sri Lanka, Nepal,
- Bangladesh etc
- Working very closely with the APAC Team as well as cross departments in IN and APAC/Global to ensure alignment on the processes and ensure smooth carry out of the activities
- An active participant in all UAT’s for the region for all the enhancements that take place across the systems.
ADMINISTRATIVE EXECUTIVE
VIRTUAL ILLUSION PVT LTD
01.2009 - 01.2010
- Carried out data entry into customer database for the purpose of recording on the client’s quotations, orders & invoices
- Keeping record of purchase order, payments/payouts
- Follow-up for payments from Clients
- Being in charge of training new recruits
- Maintaining Utility records
- Generating MIS reports for VP review.
ADMINISTRATIVE ASSISTANT
ENVIROCARE LABS PRIVATE LIMITED
01.2008 - 01.2009
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
INSURANCE ADVISOR
BIRLA SUN LIFE INSURANCE COMPANY
01.2004 - 01.2006
- Meeting clients and pitching them the various available insurance plans
- Helping clients to select the appropriate plans for them
- Collection of premium cheques from customers and submitting the same in branch, follow up on the premium payment.
Education
B.com - Banking and Insurance
K.J.
Somaiya College of Arts & Commerce
H.S.C - undefined
K.J.Somaiya College of Arts & Commerce
S.S.C - undefined
I.E.S’s School
Skills
Consulting Operations Management
Cross-functional Team Leadership
Budget Management
Profitability Analysis
Communication Skills
Project Management
Resource Management
Issue Resolution / Troubleshoot
Customer rapport
Business administration
Training
Employee scheduling
Accomplishments
- League of Legends- Xtra Mile Award Winner
- Top Gun award winner in APAC (First ever from Operations Team) at Red Hat India Pvt Ltd
- Successfully managed large projects like R12, C360, Customer Data Hub, GST
- APAC Incredible Striker Award for the successful Project Launch and Adoption - "Enhanced Time Management”
- Global Recognition on PSA 42R Project Rollout and adoption in APAC.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
ASSOCIATE MANAGER, CONSULTING BUSINESS OPERATIONS
KOMAL MANISH SULE
01.2023 - Current
Program & Project Manager
Red Hat India Pvt. Ltd
01.2018 - 01.2020
Customer Data Operations Analyst
06.2010 - 01.2018
ADMINISTRATIVE EXECUTIVE
VIRTUAL ILLUSION PVT LTD
01.2009 - 01.2010
ADMINISTRATIVE ASSISTANT
ENVIROCARE LABS PRIVATE LIMITED
01.2008 - 01.2009
INSURANCE ADVISOR
BIRLA SUN LIFE INSURANCE COMPANY
01.2004 - 01.2006
B.com - Banking and Insurance
K.J.
Somaiya College of Arts & Commerce
H.S.C - undefined
K.J.Somaiya College of Arts & Commerce
S.S.C - undefined
I.E.S’s School