Komal Verma
Hyderabad
Summary
Talented Customer Success Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
3
3
years of professional experience
Work History
Customer Success Manager (SaaS)
Mantra Technologies
Hyderabad
06.2022 - Current
- Managed Agile CRM and 500apps onboarding.
- Conducted product demonstrations and successfully attained an 40% conversion rate during the trial period for accounts.
- Executed comprehensive account management responsibilities, overseeing the entire sales pipeline.
- Implemented cross-selling and upselling strategies opportunistically to maximize revenue
- Mastered lead management, workflows, automations, and email campaigns for both the products.
- Worked diligently towards solving customer queries and managed end to end process of customer satisfaction and retention.
- Played a key role in bolstering brand establishment by actively participating in webinars and creating introduction videos featured on the company's official website.
Business Development Associate
Byju's
Bengaluru
10.2021 - 03.2022
- Initiated lead pursuit and facilitated their progression through the sales cycle.
- Achieved revenue targets within given timeline.
- Successfully negotiated with clients in order to get closures.
- Coordinated between operational team and clients post sales.
Marketing Intern
CEAT Ltd.
Mumbai
12.2020 - 01.2021
- Handled huge database of clients to extract data and increase shopee visit
- Researched on price mapping for competitive analysis to gain competitive advantage
- Recorded customer testimonials to increase website engagement
- Helped in drafting personalized messages for existing and new clients to increase customer engagement.
Education
Bachelor of Business Administration - Sales and Marketing Education
Alliance University
Bengaluru07.2021
NATIONAL INSTITUTE OF OPEN SCHOOLING -
01.2018
10th Board (CBSE) -
St. Karen's High School
01.2015
Skills
- Account Management
- CRM Expert
- Automations
- Problem Solving
- Critical Thinking
- Attention to detail
- Customer Relationship Management
- Time Management
- Decision Making
- Negotiation
Zip
500084
City
Hyderabad
Position
CUSTOMER SUCCESS MANAGER
Languages
- English
- Hindi
Timeline
Customer Success Manager (SaaS)
Mantra Technologies
06.2022 - Current
Business Development Associate
Byju's
10.2021 - 03.2022
Marketing Intern
CEAT Ltd.
12.2020 - 01.2021
Bachelor of Business Administration - Sales and Marketing Education
Alliance University
NATIONAL INSTITUTE OF OPEN SCHOOLING -
10th Board (CBSE) -
St. Karen's High School
Similar Profiles
SriVarshini SrirangamSriVarshini Srirangam
Software Engineer at Mantra TechnologiesSoftware Engineer at Mantra Technologies
Sahana PandrakaSahana Pandraka
Technical Support Specialist at Mantra TechnologiesTechnical Support Specialist at Mantra Technologies
ANAND NARENDRA GUPTAANAND NARENDRA GUPTA
Regional Head at Mantra TechnologiesRegional Head at Mantra Technologies