Komala S
Domlur,KA
Summary
Experienced, motivated and highly skilled team player with more than two years of experience and strong analytical skills for problem-solving, and excellent communication skills, seeking a challenging job in a most impactful organization where my technical and communication skills are help in part of the success in an event of growth and excellence of the company and myself.
Overview
2
2
years of professional experience
Work History
Analyst
HCL Technologies
07.2022 - Current
- Working as a Technical analyst in the current organization for Back Office (L2) team Nearly 1.8 years
- Good experience with Active directory and LDAP
- Manage Active Directory user accounts, groups & organizational units with the Active Directory Users & Computers console
- Creates Active directory groups
- Done domain migrations and windows transfers from AD including Sail point IIQ
- Moving user ID's to correct OUs
- Understanding about domain, trees and forests in AD
- Assisted user with privileged access through AD
- Password resets and technical troubleshooting of users accounts and computers
- Understanding of DNS servers and protocols such as DHCP
- Strong understanding in ITIL process and Service Now ticketing tool
- Experience in managing and leading a team of 15+ analysts and ensured the progress of the team
- Ensure the relevant functions are aware of and follow up on the focus areas identified for SLA delivery through the established channels and processes
- Assigned work to team members to ensure timely and effective response to user needs
- Developed and lead a culture of quality, consistency, continuous improvement and teamwork
- Assist in development of documentation, subject training, and other knowledge materials
- Coordinates, plan and prioritize a varied workload among team members
- Coordinate, plan and prioritize a varied workload related to the client project & bridge with all levels within the organization to get the knowledge bases
- Executes day-to-day reports and share with clients and internal teams
- Managing team as a lead and frequently share relevant information and updates with my peers and supervisors so that our team as a whole can benefit and stay on track and informed
- Dealt with various escalations reached to the team and was able to find a positive resolution for it
- Experience in handling high priority tickets
- Experience in handling Client meetings and internal team meetings.
Education
Master of Science - Physics
First Grade College
Holenarisipura 06.2019
Bachelor of Science - Physics , Chemistry And Mathematics
Womens Govt First Grade College
Hassan, India04.2017
PUC -
Girls Govt.PU College
Ramanathapura05.2014
S S L C -
Govt. High School Hinkal, Mysore
Mysore, India05.2012
Skills
- Service Now tool
- Leadership
- Problem Solving
- Adaptability
- Analytical thinking
- Time management
- Ability to coordinate team members and manage the team
- Ability to multi-task and prioritize effectively
- Providing Analysis for escalations
- Microsoft Excel
Tools and Technologies
ServiceNow
Experience in servicenow reports, problem management, incident management, On call support for high priority tickets etc.
Active Directory
Access Management, Domain change, Permission management etc.
LDAP
Hands in locating data about client organization, Authenticating accounts, Attribute
Management etc.
O365 Administration Level 1.5
O365 license management, Exception groups, email management, Shared Mailbox Creation etc.
Sailpoint Identity IQ
Hands in Access Management, Account Creation, Access reviews, Approval requests reviews, Windows Transfer, Configuration, Password Management, Email Management, Migration of Accounts etc.
Microsoft Excel
Daily based reports, Pivot table, Cell formatting, Conditional formatting, large datasets management with functions : IF, SUM,etc.
NextGen ( Coupa )
License purchasing and validation check, PO issuing, Placing Requisition etc.
Languages
English
Hindi
Kannada
Timeline
Analyst
HCL Technologies
07.2022 - Current
Master of Science - Physics
First Grade College
Bachelor of Science - Physics , Chemistry And Mathematics
Womens Govt First Grade College
PUC -
Girls Govt.PU College
S S L C -
Govt. High School Hinkal, Mysore
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