Komalam Madhanarajagopalan
Chennai
Summary
Proficient Service Delivery Coordinator successful at cultivating and strengthening relationships with auditors and operation teams. Issue management with a deep understanding of Policy and procedures. Skill Coaching Mastery and People management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Delivery Coordination – Embedded Controls
Citi Group India
Chennai
01.2021 - Current
- Demonstrated strong ability to effectively manage risk and control initiatives.
- Ensured smooth execution of audits
- Seamless process of Audit coordination handling the request end to end to make sure the evidences provided were complete and concise.
- Ensured smooth operations through proactive issue management.
- Implemented strategies to ensure continual process enhancement and optimization
- Regular interaction with Senior Leader's and auditors for feedback and improvement.
- Potential issues and process gap's are raised as Issue and CAP to ensure documentation and ownership of the issues.
- Escalation of potential audit finding or issue to the senior management and also assisting in Management response for the observations.
Manager for Invoice Finance Operations
RBS Services India Pvt Ltd
08.2018 - 01.2021
- Handled process for Invoice Discounting and Factoring for inward and outward payments
- Managed team, Built teams, Reengineered business processes.
- Developed strategic partnerships and improved relations.
- Drove continuous improvement initiatives.
- Managed transitions / changes effectively.
- Coordinated audits to ensure compliance with risk management policies.
- Oversaw projects and improvement initiatives
Team Manager
11.2016 - 08.2018
- Products supported: FX, MM & FI, Compensation Reconciliations & Control Assessment, Policy & Compliance advisory, Audit Coordination, Risk assessment
Management Associate
06.2016 - 11.2016
- All functions ensuring all the key controls are effective
Asst Manager
01.2013 - 01.2016
- End to End understanding of process, Escalations and Issue handling, Managing Performance, Resource allocation
Education
MBA - Major in Finance & Marketing
Guru Nanak Institute of Management
12.2009
B.Com - Commerce and Accounting
Anna Adarsh College
12.2007
Skills
- Managing Risk
- Escalations and Issue handling
- Managing Performance
- Customer onboarding
- Management Associate Program
- Control Assessment
- Policy & Compliance advisory
- Audit Coordination
- Risk assessment
- Team Building
- Business Process Reengineering
- Continuous Improvement
- Transition / Change Management
- Project Management
- Skill Coaching Mastery
- Interview Accreditation Skills
Certification
- PLDP - People Leadership Development Program
- Bridge - Woman Leadership Program
- Skill Coaching Mastery
Timeline
Service Delivery Coordination – Embedded Controls
Citi Group India
01.2021 - Current
Manager for Invoice Finance Operations
RBS Services India Pvt Ltd
08.2018 - 01.2021
Team Manager
11.2016 - 08.2018
Management Associate
06.2016 - 11.2016
Asst Manager
01.2013 - 01.2016
MBA - Major in Finance & Marketing
Guru Nanak Institute of Management
B.Com - Commerce and Accounting
Anna Adarsh College
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