Jira
Komal Kunwar
Product Manager
Bengaluru,KA
Summary
Results-oriented CSPO with 2 years in IT and product management, specializing in product roadmap development and lifecycle management. Expertise in Agile/Scrum methodologies, sprint planning, and backlog management, enabling effective collaboration with engineering, UX/UI, QA, and business stakeholders. Strong analytical skills support data-driven decision-making and market research, while proficiency in JIRA, Confluence, SQL, and API integrations enhances product strategy execution.
Overview
2
2
years of professional experience
Work History
AI Product Manager- H&M
IBM
08.2024 - Current
- Directed launch of AI-enhanced customer service product for H&M, facilitating evolution from MVP to comprehensive rollout.
- Articulated product vision strategy and roadmap informed by market research, competitive analysis, and stakeholder needs.
- Developed detailed PRDs alongside user stories and acceptance criteria to guide teams. Utilized RICE and MoSCoW frameworks for strategic backlog prioritization.
- Implemented MVP for validating essential use cases, followed by leading efforts in scaling to robust AI/ML production solution.
- Conducted agile ceremonies (sprint planning, backlog grooming, retrospectives) with engineering, data science, and design teams.
- Outlined KPIs and OKRs (CSAT, containment rate, resolution accuracy) and propelled advancements using A/B testing.
- Monitored compliance with data privacy protocols (GDPR) and responsible AI frameworks.
- Coordinated client and senior leadership communication while providing roadmap and impact updates.
Software Engineer - Elevance Health
IBM
12.2023 - 07.2024
- Developed and maintained backend applications for healthcare claims processing using Python, FastAPI/Django, REST APIs, and SQL (PostgreSQL/MySQL).
- Built scalable backend services, optimized database queries, and improved application performance for systems supporting 300,000+ customers monthly.
- Collaborated with cross-functional teams using Git, Docker, Jenkins, and CI/CD in an Agile development environment.
- Served as the Point of Contact (POC) for a team of 8 members, coordinating technical activities, resolving issues, and ensuring smooth project delivery.
Education
B.Tech - Computer Science
04.2001 -
- Final Grade: 81.6%
Skills
Product strategy
Product vision
Product roadmaps
Roadmap development
Product lifecycle management
User story creation
Product backlog management
Prioritization and execution
Product metrics analysis
Market research
Stakeholder communications
PRD Creation
Software
Confluence
FIgma
Cursor
Timeline
AI Product Manager- H&M - IBM
08.2024 - Current
Software Engineer - Elevance Health - IBM
12.2023 - 07.2024
Graphic Era Hill University - B.Tech, Computer Science
04.2001 -