Komal Mann
Customer Support Specialist
Gurgaon,HR
Summary
Dynamic customer service professional with a proven track record of delivering exceptional support and fostering strong customer relationships. Expertise in efficiently resolving inquiries, processing orders and returns, and troubleshooting technical issues consistently drives performance metrics. A strong focus on customer satisfaction and loyalty is maintained through effective communication and conflict resolution skills. Adaptability to evolving needs enhances collaborative efforts within teams. Committed to employing service-oriented behaviors to understand customer desires and provide customized solutions that build lasting loyalty and drive business results.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Service Representative
IGT Solutions
Gurgaon, India
07.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Virtual Customer Support Associate
Amazon Development Centre - Noida
Noida (Remote)
05.2024 - 01.2025
- Performance Optimization: Contributed to process improvement initiatives, focusing on reducing Average Handling Time (AHT), and improving customer satisfaction.
- Data-Driven Insights: Utilized performance metrics to identify trends and opportunities for improvement.
- Cross-Functional Collaboration: Worked closely with team members to share best practices, and ensure consistent performance.
- Adherence to Quality Standards: Maintained high-quality standards in all customer interactions, as measured by quality assurance metrics.
- Problem-Solving: Successfully resolved complex customer issues, demonstrating strong problem-solving skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Provided seller support on refunds, posted feedback and policy changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Undergraduate 12th -
DTEA Sr. Secondary School
01-2012
Bachelor of Arts - Political Science
Panjab University
Chandigarh, India 05.2001 -
Skills
Quality control
Online marketing strategies
Effective time management
Data-driven decision making
Client support
Effective problem resolution
Effective listening
Comprehensive understanding of products
Product knowledge
Active listening
Problem-solving
Customer service
Timeline
Customer Service Representative
IGT Solutions
07.2025 - Current
Virtual Customer Support Associate
Amazon Development Centre - Noida
05.2024 - 01.2025
Bachelor of Arts - Political Science
Panjab University
05.2001 -
Undergraduate 12th -
DTEA Sr. Secondary School