KOMAL SANKET CHAVAN
Thane
Summary
Dynamic and target-oriented professional with hands-on experience in insurance and wealth management, including team handling and performance management. Strong expertise in client acquisition, financial advisory, and revenue generation. Effective communicator with leadership abilities and a focus on achieving business goals. Seeking an opportunity to grow and add value to a reputed organisation.
Overview
13
13
years of professional experience
Work History
CAREER BREAK
:
Undertook a career break to manage medical priorities and personal responsibilities
01.2025 - Current
MANAGER
IDFC FIRST BANK
Thane
04.2022 - 01.2025
- Managed Credit Card and Loan Sales, achieving sales targets through consultative selling techniques.
- Promoted Credit Card products, educated customers on features and benefits, and ensured successful onboarding.
- Enhanced virtual customer engagement to increase retention rates for managed clients.
- Conducted customer profiling for mapped clients and presented suitable banking products.
- Be solution-oriented and ensure effective onboarding on Mobile/Net Banking, Bill Pay, SIP, Insurance and investment solutions, Retail and SME Loans, and relevant banking programs.
- Ensure the monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective teams for closure of retail assets & and trade transactions business generated through client engagement.
- Developed a customer-focused strategy to resolve queries and complaints efficiently.
- Informed Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.
Assistance manager
AXIS BANK
Mumbai
10.2021 - 04.2022
- Adding new customers, the bank as well as handling existing customers or the new enquiry.
- Handling the customer queries toward the product.
- Responsible for account Opening digitally and conversing the number.
- Identified potential cross-sell opportunities to enhance customer engagement.
Deputy manager
Kotak Mahindra Bank Pvt Ltd
Mumbai
07.2018 - 06.2021
- Develops and expands existing High Net worth Customer relationships for liabilities.
- Handle the relationships sourcing family accounts.
- Cross sells bank products & builds penetration for remote banking channels like net/mobile banking.
- Informs customers of new products or product enhancements to further expand the banking relationship.
- Maintains complete relationship record for assigned customer accounts.
- Ensures high levels of customer service orientation to meet benchmark NPS.
- Collaborates with the field sales teams to ensure lower cycle times and best conversion ratios.
- Resolving customer enquiries.
- Achievement of agreed sales and performance targets.
Collection Officer Associate
Secure Debt Management Consultants LLP (American Express)
03.2017 - 06.2018
- In Recovery Department Regarding Credit Card and Personal Loan.
- Process Call for American Express portfolio.
- Following up customers on previous payment arrangements.
- Maintaining accurate, up-to-date customer account information.
- Daily banking and processing received cheques and cash.
- Negotiating settlements with customers.
- Maintaining appropriate and comprehensive records of all customer discussions.
- Answer customer inquiries about account status.
- Making outbound collection calls to customers.
- Recovering money from customer who have taken out loans and credit cards.
- To follow up with the Customers through Email & Call.
Customer Service Associate
Intelenet Global Service (Abu Dhabi Islamic Bank)
09.2015 - 02.2017
- In Collection Department Regarding Credit Card and Personal Loan.
- Following up customers on previous payment arrangements.
- Maintaining accurate, up-to-date customer account information.
- Maintaining appropriate and comprehensive records of all customer discussions.
- Answer customer inquiries about account status.
- Making outbound collection calls to customers.
- Recovering money from customers who have taken out loans and credit cards.
- To Follow-up with the Customers through Email & Call.
Junior Officer - Phone Banking
ADFC Pvt. Ltd (HDFC Bank)
03.2014 - 09.2015
- Receive inbound calls on customer.
- Answered escalated customer calls.
- Answered general questions regarding navigation of the website as well as account information.
- Answered customer inquiries regarding their account transactions.
- Responsible for taking incoming calls from customers and addressing issues or helping customers to start new accounts.
- Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.
- Preparing Reports.
Research Associate
Supersoft Consultants Pvt Ltd
01.2013 - 02.2014
- Action on file and cases.
- Preparing Reports.
- Calling Private institution, Universities colleges to conform details given to clients are true or fake.
- Prepare and manage detailed databases.
Education
B.sc - CS
KIRTI COLLEGE
MaharashtraHSC -
Maharashtra board
MaharashtraSSC -
Maharashtra board
MaharashtraSkills
- MHCIT
- Base SAS
- Advanced SAS
- Debt Recovery Agent (DRA)
- Customer relationship management
- Sales strategy
- Financial product knowledge
- Customer onboarding
- Deadline management
Accomplishments
- Qualified for international & domestic contest
- IDFC FIRST BANK VRM TOP 20 PAN INDIA QUALIFIED
- Trophies For Credit Card
- Certificate For Credit Card
- Trophy For The Highest Sales
- Trophy for the insurance achievement
Languages
ENGLISH
HINDI
MARATHI
Websites, Portfolios and Profiles
linkedin.com/in/komal-dhere-a109b1165
Timeline
CAREER BREAK
:
01.2025 - Current
MANAGER
IDFC FIRST BANK
04.2022 - 01.2025
Assistance manager
AXIS BANK
10.2021 - 04.2022
Deputy manager
Kotak Mahindra Bank Pvt Ltd
07.2018 - 06.2021
Collection Officer Associate
Secure Debt Management Consultants LLP (American Express)
03.2017 - 06.2018
Customer Service Associate
Intelenet Global Service (Abu Dhabi Islamic Bank)
09.2015 - 02.2017
Junior Officer - Phone Banking
ADFC Pvt. Ltd (HDFC Bank)
03.2014 - 09.2015
Research Associate
Supersoft Consultants Pvt Ltd
01.2013 - 02.2014
B.sc - CS
KIRTI COLLEGE
HSC -
Maharashtra board
SSC -
Maharashtra board