KOMAL THAKUR

Risk & Control: Apply Risk Management principles for effective mitigation.

Quality Checks: Perform ARCM standard checks, document issues, and provide feedback.

Compliance Monitoring: Ensure regulatory compliance for high-complexity reviews.

Timely Reporting: Complete checks on time and assist in tracking and analyzing control performance.

Quality Check Assistance: Aid in performing quality checks on monitoring reviews according to ARCM (Activity, Risk, Control & Monitoring) standards to maintain high-quality control.

Documentation and Feedback: Document quality failures, issues, and lessons learned, and provide detailed feedback to supervisors for ongoing process improvements.

Collaboration: Work with teams, participate in training, and escalate control failures.

Remediation: Rectification of faulty checks, streamlining the process ensuring attention to details and customer satisfaction.

• Research and resolve moderately complex operational tasks.
• Review and reissue remediation checks by validating supporting documents.
• Analyze and present recommendations for resolving more complex situations by understanding of policies, procedures, and compliance regulations.

• Identifying applicable Initial Related Regulations procedures asserted in Executive Office (EO) complaints to ensure appropriate risk flags assigned to a case.

• Reviewing systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.

• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.

• Preparing calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.

• Monitoring quality assurance programs and processes to identify gaps and risk assessment.

• Provide coaching to staff and track performance expectations and results.

• Interacting with staff and business partners to promote team work and departmental effectiveness.

• Managing and resolving customer queries efficiently, improving overall customer satisfaction and response times.
• Analyzing bank statements for DDA and credit card accounts, providing detailed transaction information as required.
• Taking immediate action to address unauthorized account activities, ensuring timely and accurate chargeback processing.
• Performing investigations on customer disputes and taking appropriate actions according to dispute reason.
• Responsible for determining the level of risk and fraud type and work on claims accordingly.
• Initiating chargeback and communicating with customer to receive appropriate documents supporting chargeback.
• Performing multiple categories of investigation based on queues as per chargeback cycle.
• Flagging suspicious accounts and identifying abusive patterns by performing account level investigation.
• Maintaining quality on investigation at all point of time by following all compliance and regulatory protocols.
• Sharing insights for process enhancement, Error mitigation and ease of investigation
• Conducting calibration sessions for peer groups to clarify recent update.
• Performing risk and fraud assessments, handling claims with precision and meeting chargeback deadlines.