Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Languages
Timeline
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Komang Rossy Audina Artha

Komang Rossy Audina Artha

Abu Dhabi

Summary

Professional and personable hostess with over three years of experience in luxury restaurants and a high-end hospitality environment. Renowned for creating a warm and inviting atmosphere, with exceptional interpersonal skills, and a genuine passion for guest satisfaction. Quick to adapt, highly collaborative and committed to deliver seamless memorable service experience.

Overview

4
4
years of professional experience

Work History

Hostess

St. Regis Saadiyat Island Resort
Abu Dhabi
04.2024 - Current
  • Manage reservations and waitlists efficentily to ensure seamless service flow and timely table turnover.
  • Handle guest inquires,special request or concerns with discreation and prompt resolution, ensuring satisfaction.
  • Handle cashering as well and training of the new employes.
  • Escort guest to the table and ensure proper seating arrangement and presenting the menu.
  • Ensuring the menus are clean,updateed and appropriately presented to the guest.
  • Exhibiting calm,polished communication and conflict resolution skills under pressure.
  • Handle group bookings and communicating via email or phonecalls.

Hostess

Jumeirah at Saadiyat Island Resort
Abu Dhabi
09.2022 - 03.2024
  • Welcomed and seated the guests of average 500+ pax per shift.
  • Managed reservation schedule and balanced seating capacity to ensure optimal customer experience.
  • Handled outgoing and incoming calls. Managed reservations in person, by call or via email and proceed the booking via Sevenrooms to ensure the data captured.
  • Documented and processed the guest by reservations, preference and assisted with any special requirements.
  • Answered guest questions and communicated changes to restaurant staff.
  • Trained the new hostesses to improve the guest service.
  • Encouraged guest loyalty by delivering excellent service throughout dining experience.

Hostess Intern

Abu Dhabi National Exhibition Centre (ADNEC)
Abu Dhabi
07.2021 - 07.2022
  • Handled Breakfast, Lunch and Dinner operations.
  • Greeted the guest, give a tour and provide the information of each section in the restaurant.
  • Assisted guest regarding food and beverage menu items in an informative and helpful way.
  • Provided customers with menus and take the orders of the food and drinks.
  • Followed outlet policies, procedures and service standards.
  • Handled calls, answered the guest questions and took the reservations. Prepare bills and proceed the payments.
  • Staying attentive to the needs of guests in the dining area.

Education

High School Diploma -

Singaraja Hotel School
Bali

Skills

  • Microsoft Office
  • Excel
  • Opera System
  • Sevenrooms
  • Marc
  • Comprehensive problem solving
  • Willingness to learn
  • Team facilitation
  • Guest relations
  • Waitlist management
  • Group bookings coordination
  • Upselling
  • Promotion

PERSONAL INFORMATION

  • Date of Birth: 4th june 2002
  • Gender: Female
  • Nationality: Indonesian
  • Marital Status: Single

Languages

Indonesian
First Language
English
Advanced (C1)
C1

Timeline

Hostess

St. Regis Saadiyat Island Resort
04.2024 - Current

Hostess

Jumeirah at Saadiyat Island Resort
09.2022 - 03.2024

Hostess Intern

Abu Dhabi National Exhibition Centre (ADNEC)
07.2021 - 07.2022

High School Diploma -

Singaraja Hotel School

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Komang Rossy Audina Artha