Komang Rossy Audina Artha
Abu Dhabi
Summary
Professional and personable hostess with over three years of experience in luxury restaurants and a high-end hospitality environment. Renowned for creating a warm and inviting atmosphere, with exceptional interpersonal skills, and a genuine passion for guest satisfaction. Quick to adapt, highly collaborative and committed to deliver seamless memorable service experience.
Overview
4
4
years of professional experience
Work History
Hostess
St. Regis Saadiyat Island Resort
Abu Dhabi
04.2024 - Current
- Manage reservations and waitlists efficentily to ensure seamless service flow and timely table turnover.
- Handle guest inquires,special request or concerns with discreation and prompt resolution, ensuring satisfaction.
- Handle cashering as well and training of the new employes.
- Escort guest to the table and ensure proper seating arrangement and presenting the menu.
- Ensuring the menus are clean,updateed and appropriately presented to the guest.
- Exhibiting calm,polished communication and conflict resolution skills under pressure.
- Handle group bookings and communicating via email or phonecalls.
Hostess
Jumeirah at Saadiyat Island Resort
Abu Dhabi
09.2022 - 03.2024
- Welcomed and seated the guests of average 500+ pax per shift.
- Managed reservation schedule and balanced seating capacity to ensure optimal customer experience.
- Handled outgoing and incoming calls. Managed reservations in person, by call or via email and proceed the booking via Sevenrooms to ensure the data captured.
- Documented and processed the guest by reservations, preference and assisted with any special requirements.
- Answered guest questions and communicated changes to restaurant staff.
- Trained the new hostesses to improve the guest service.
- Encouraged guest loyalty by delivering excellent service throughout dining experience.
Hostess Intern
Abu Dhabi National Exhibition Centre (ADNEC)
Abu Dhabi
07.2021 - 07.2022
- Handled Breakfast, Lunch and Dinner operations.
- Greeted the guest, give a tour and provide the information of each section in the restaurant.
- Assisted guest regarding food and beverage menu items in an informative and helpful way.
- Provided customers with menus and take the orders of the food and drinks.
- Followed outlet policies, procedures and service standards.
- Handled calls, answered the guest questions and took the reservations. Prepare bills and proceed the payments.
- Staying attentive to the needs of guests in the dining area.
Education
High School Diploma -
Singaraja Hotel School
BaliSkills
- Microsoft Office
- Excel
- Opera System
- Sevenrooms
- Marc
- Comprehensive problem solving
- Willingness to learn
- Team facilitation
- Guest relations
- Waitlist management
- Group bookings coordination
- Upselling
- Promotion
PERSONAL INFORMATION
- Date of Birth: 4th june 2002
- Gender: Female
- Nationality: Indonesian
- Marital Status: Single
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Timeline
Hostess
St. Regis Saadiyat Island Resort
04.2024 - Current
Hostess
Jumeirah at Saadiyat Island Resort
09.2022 - 03.2024
Hostess Intern
Abu Dhabi National Exhibition Centre (ADNEC)
07.2021 - 07.2022
High School Diploma -
Singaraja Hotel School
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