Kona Padma Priya
Customer Success | Client Support | Service Excellence
Vijayawada
Summary
Results-oriented Customer Service and Billing Professional with over 5 years of experience in telecom operations, customer relationship management, billing coordination, and escalation handling. Proven ability to deliver exceptional customer experiences, achieve performance targets, resolve complex customer issues, and work effectively in high-pressure environments. Strong communication, problem-solving, and team collaboration skills with proficiency in MS Office and Excel.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Billing Coordinator
Airtel
- Managed customer billing coordination and payment-related activities.
- Ensured billing accuracy and timely issue resolution.
- Coordinated with internal teams for smooth billing operations.
- 1 Year
Customer Service Executive
Firstsource Solutions (Vodafone Process)
08.2011 - 04.2015
- Handled Vodafone Postpaid customer queries and service requests.
- Resolved billing, GPRS/3G, and account-related issues within defined SLAs.
- Managed escalation calls while ensuring high customer satisfaction.
- Promoted value-added services (VAS) and achieved sales/service targets.
- Maintained strong customer relationships through effective communication.
Education
B.A. (EMS) -
Nagarjuna University
01-2011
Intermediate (MPC) - undefined
Board of Intermediate Education
01-2008
SSC - undefined
Board of Secondary Education
01-2006
Skills
Customer Service Excellence
Billing Coordination
Complaint Resolution
Customer Relationship Management
Escalation Handling
Target Achievement
Accomplishments
- Participated in NCC (Naval) Water Bond Activities (2008–09).
- Recipient of Two C.M. Medals in National NCC Competitions.
Interests
Internet Research, Swimming, Music
Swimming
District level athletics swimmer
Timeline
Customer Service Executive
Firstsource Solutions (Vodafone Process)
08.2011 - 04.2015
SSC - undefined
Board of Secondary Education
Intermediate (MPC) - undefined
Board of Intermediate Education
Billing Coordinator
Airtel
B.A. (EMS) -
Nagarjuna University