Kona Siddartha

Auditing of brand's infringements related to copyrighted issues.

Work allocation to the entire team on daily basis which involves team handling.

Updating the work status in internal tools on daily basis for the entire team and sharing it with the Senior Managers.

Handling the SIMs on critical tasks which involves TAT and etc.

• Connected individuals with available and relevant resources.
• Educated community members regarding resources and program by using Google office suite and Advanced Excel.
• Documented and analyzed performance of different programs in order to make proactive decisions about services.
• Created and implemented community-based programs to improve education or fill specific needs.
• Acted as main point of contact between management, clinical staffs and external community.
• Recruited members and coordinated meetings and schedules for SOS team, improving volunteer involvement by 76%.
• Improved staff performance by recreating disciplinary procedures commensurate with level of infraction, dramatically reducing turnover.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.

• Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
• Managed effective action plans to respond to audit discoveries and compliance violations.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Updated MS Office spreadsheets with latest data to enhance strategic planning.
• Developed improvement and corrective action plans to bring operations in line with requirements.
• Assisted bank clients regarding compliance needs, including AML and TF activities.
• Prepared training programs to improve compliance at all levels.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Scheduled and conducted evaluations of company policies, procedures and internal control structures.
• Drove system improvement efforts from concept to completion while strategically managing outside vendors.
• Gathered, organized and evaluated data to make accurate assessments of current operations.
• Wrote and presented reports outlining findings and recommendations from compliance audits.
• Maintained updated information in organizational database, covering amounts, collections and status used by Compliance regulatory bodies like IMF and etc.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Provided exemplary level of customer service to all individuals, including clients and company personnel.
• Used coordination and planning skills to achieve results according to schedule.
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
• Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.