Konal Roy

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers.

• Use route planning software to build efficient delivery routes.

• Manage the dispatch of contract carriers and resolve issues throughout the day.

• Identify problem areas, including restructuring routes to improve operational efficiencies.

• Train and develop contract carriers, dispatchers to meet and exceed customer expectations.

• Ensure that all work is completed accurately and within established time frame. Ensure photos are taken for every job.

• Allocate and request additional resources as needed.

• Develop and mentor staff to reach goals; train staff on company policies and procedures.

• Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues.

• Ensure compliance with corporate warehouse policies, procedures and programs.

• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.

Oversee a daily of 300+ deliveries, 9 vehicles.