Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
• Successfully resolved escalated issues by collaborating with the compliance team to ensure appropriate action was taken.
• Provided training and support to junior officers, fostering a culture of continuous improvement in KYC practices.
• Performed quality assurance checks on completed cases, identifying areas for improvement while maintaining high levels of accuracy within the team.
• Developed strong relationships with key clients, providing guidance on KYC requirements and addressing any concerns they may have had during the onboarding process.