KONIKI SIREESHA
Servicenow Developer
Hyderabad,Telangana
Summary
Accomplished 3 years Experience in ServiceNow Administrator/Developer., enhancing ITSM processes through agile methodologies and advanced ServiceNow customizations. Demonstrates strong analytical skills and a results-driven approach, significantly improving operational efficiency. Expert in JavaScript and adept at fostering team collaboration, consistently delivers innovative solutions that exceed business objectives. Proficiency in debugging and problem solving.
Overview
4
4
years of professional experience
3
3
Certificate
Work History
Associate Consultant
Infosys
Banglore, Karnataka
06.2025 - Current
ServiceNow Administrator/Developer
Virtusa
05.2022 - 06.2025
- Responsible for day to day management within the platform.
- Enhancements and Development in Incident Management, Request Management and Service Catalog Management .
- Experience Developing ServiceNow applications from Business requirements and Technical design documents.
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting.
- Expertise on creation of workflows for Service Catalog items in ServiceNow.
- Good knowledge upgraded related activates and participated in pre and post cloning/upgrading activities.
- Understanding of IT service management (ITSM) and the ITIL business process.
- Maintain Service level agreement (SLA) and monitor an SLA Workflow.
- Created Knowledge articles to document the steps in creating the catalog item.
- Built ServiceNow forms from scratch along with customizations at the level of UI pages as per the complex requirements.
- Created Catalog client scripts and UI policies to make client side changes.
Intern
Virtusa
09.2021 - 06.2022
- Developed 1 full stack web app for a Movie Ticket App based on project
requirements. - Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Bachelor of Technology - Computer Science Engineering
CMR Engineering College
Hyderabad, Telangana08.2022
Skills
- Programming Languages - Java, Python
- Software Methodologies
- Scripting Languages -JavaScript
- Database - SQL
- REST API
- ServiceNow - ITSM, CSM
Java, Python,SQL
Agile, Scrum
JavaScript, HTML, CSS
MS SQL Server
Incident and Change Management, Flow designer, Business Rules, ACLs, SLAs, Service Catalog
Certification
- Certified ServiceNow Administrator (CSA)
- Certified Application Developer (CAD)
- Micro-Certification : Flow Designer, ATF, Integration Hub, Service Portal
- Oracle Certified Associate, Java SE 8 Programmer
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Associate Consultant
Infosys
06.2025 - Current
ServiceNow Administrator/Developer
Virtusa
05.2022 - 06.2025
Intern
Virtusa
09.2021 - 06.2022
Bachelor of Technology - Computer Science Engineering
CMR Engineering College
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