Summary
Overview
Work History
Education
Skills
Certifications & awards
Timeline
Generic

KONKA CHANDER

Summary

  • Results-driven SRE Production Support Engineer with 11.8 years of overall IT experience, specializing in optimizing the performance and reliability of production systems.
  • Experience on Distributed Versioning Tool such as GIT.
  • Experience in branch management and collaboration with development teams to enhance operational efficiency.
  • Hands-on experience with AWS cloud infrastructure, including EC2, EBS, AMI, S3, VPC, Route53, CloudWatch, and IAM services, ensuring efficient deployment, monitoring, and management of cloud-based solutions.
  • Proficient in Kubernetes with extensive experience in managing and orchestrating containerized applications, streamlining deployment workflows, and optimizing application performance and scalability.
  • Created Docker images using a Docker file and building the Docker Images, run the Docker Containers.
  • Conduct regular system health checks and performance tuning.
  • Documenting routine activities and issues while providing guidance and support to the team.
  • Good in handling servicenow incidents and assist customers on time.

Overview

12
12
years of professional experience

Work History

Assistant Consultant

Tata Consultancy Services Pvt Ltd
04.2022 - Current
  • Working as an SRE Production Support Engineer, I am responsible for ensuring the smooth operations and performance of our production systems.
  • Develop and maintain automation scripts to streamline operations and improve system reliability.
  • Maintained and updated source code repositories on a regular basis.
  • Responding promptly to production incidents and providing quick resolutions.
  • Handling application pipeline build failure issues.
  • Provide on-call support as required.
  • Working on service requests for UAM activities.
  • Experience in upgrades of GitLab and CloudBees applications.
  • Experience in upgrading EKS and MSK clusters using automation scripts.
  • Handling application pipeline build failure issues.

Senior Operations Engineer

Syniverse Technologies Services India Pvt Ltd
05.2020 - 04.2022
  • Closely worked with the development team to upgrade applications.
  • Handling L1 and L2 incidents, and monitoring application performance.
  • Manage and maintain hosting web application servers.
  • Monitor server logs, performance metrics, and error reports to identify and resolve issues.
  • Collaborated with development teams to identify and address root causes of recurring issues.
  • Develop and maintain documentation of system configurations, processes, and troubleshooting guides.

Technical Support Engineer

Aveva Solutions India LLP
07.2017 - 03.2020
  • Providing the support for all the AVEVA licensing issues for the entire AVEVA product line and contacting the customers through all possible ways, such as over the phone, remote support, and mail support to resolve the customer-facing issues.
  • Installing AVEVA Licensing Server andproductss in client environments and updating the products and updating the database (SQL) to product compatibility.
  • Analyzing the support bundle logs, such as console, usage, and rules logs, and providing the resolutions for the customer-raised ticket.
  • Detailed analyses of the customer raised incidents and providing the fixes to resolve the problem and updating to the team members with comprehensive documents.
  • customer-raisedHandled product installation issues and AVEVA License Server installation issues.

System Engineer II

Syniverse Teledata Systems Pvt Ltd
Bangalore
09.2012 - 01.2017
  • Work on System, Network, Database and Application related issues.
  • Perform all duties related to Linux Servers and Applications.
  • Perform user account provisioning.
  • Perform security function including user creation, adding group, making directories, files permissions, assigning shell for Linux/Unix server.
  • Proactive monitoring of System/Application and acting accordingly to ensure servers are stable with in SLA.
  • Production support activities includes application availability management, alert investigation, recovery/ restart of application servers, and log analysis for troubleshooting user authentication and authorization problems.

Education

Master’s - Computer Applications

Kakatiya University
Telangana

Skills

  • GIT
  • Maven
  • Jenkins
  • Ansible
  • AWS
  • Linux
  • Windows
  • Shell Scripting

Certifications & awards

  • Certified ITIL v4 Foundation
  • Certified AWS Solution Architect Associate
  • Awarded as Above & Beyond expectations
  • Awarded as best performer of the year

Timeline

Assistant Consultant

Tata Consultancy Services Pvt Ltd
04.2022 - Current

Senior Operations Engineer

Syniverse Technologies Services India Pvt Ltd
05.2020 - 04.2022

Technical Support Engineer

Aveva Solutions India LLP
07.2017 - 03.2020

System Engineer II

Syniverse Teledata Systems Pvt Ltd
09.2012 - 01.2017

Master’s - Computer Applications

Kakatiya University

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KONKA CHANDER