Konsam Chanu
Imphal
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Process Associate
IGT solutions Pvt.Ltd
Gurgaon
02.2022 - Current
- Handling all ticket information including adding ticket, refund ticket
- Removing and solving error file escalated from Client
- completing target on daily basis
Front Office Associate
Courtyard Marriott
Bhopal
10.2018 - 03.2020
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted in the setup of production lines according to customer specifications.
- Maintained production and quality documentation.
- Learned and followed safety and emergency procedures.
- Used daily system logs to document production information, discussing issues with management.
Housekeeping Associate
Vivanta by Taj
Guwahati
07.2017 - 09.2018
- Coordinated with other departments to ensure compliance with standards and regulations.
- Processed customer requests for product information, quotes, orders, returns, complaints.
- Monitored incoming calls and emails, directing them to appropriate departments or personnel as needed.
- Provided support to customers through phone, email, chat, and other channels of communication.
- Developed strategies to improve customer satisfaction levels based on feedback received.
- Conducted training sessions for new employees on how to use the control desk systems.
- Compiled daily reports of customer inquiries and feedback for management review.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Shillong06-2017
MBA - Human Resources Management
Manipal University
JaipurSome College (No Degree) -
Classic Hospitality Training Institute
ImphalSkills
- Safety understanding
- Flexible Schedule
- Creativity and Innovation
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Safety awareness
- Systems maintenance
- Logging Paperwork
- Attention to Detail
- Paperwork Processing
- Workflow Management
Affiliations
- Rangoli making
- Go Kart
- Cooking
- Painting
Accomplishments
- R&R for best performance and maintaining KPI and 100% quality of the month(Feb-April 2024)
- Associate of the month(March 2019)
- Punctuality and 100% attendance Award (Oct 2014)
Languages
Manipuri
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Process Associate
IGT solutions Pvt.Ltd
02.2022 - Current
Front Office Associate
Courtyard Marriott
10.2018 - 03.2020
Housekeeping Associate
Vivanta by Taj
07.2017 - 09.2018
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
MBA - Human Resources Management
Manipal University
Some College (No Degree) -
Classic Hospitality Training Institute
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