Kontent Wiggins
Indianapolis
Summary
Highly motivated and adaptable professional with a proven track record of excellence. Possessing a strong work ethic and a keen ability to quickly grasp new concepts, consistently delivering exceptional results. Authorized to work in the US for any employer, bringing a valuable combination of dedication, versatility, and legal eligibility to contribute effectively in a dynamic work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
McAlister's Deli
03.2024 - 02.2025
- Harmonized order handling with strong focus on enhancing customer communication.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Customer Service Representative
PLS Check Cashing
05.2023 - 01.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
FOH Manager
Yoshi
10.2022 - 03.2023
- Scheduling
- Inventory
- Deposits
- Responsible for crew of 8
- Coving call off shifts
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Inventory Specialist
WIS International
02.2022 - 01.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Home Health Aide
Together Homecare
04.2020 - 01.2023
- Patient care
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Overnight Stocker
Walmart
07.2021 - 11.2021
- Stocking
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Experience Picking Packer / Receiving Apparel
Finish Line
10.2019 - 03.2020
- Sorted and packaged more than 1000 completed products each shift for further processing or shipment
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Stacked, organized and palletized packages for efficient storage and movement
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Packaged items with appropriate materials to prevent damage during shipping
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Placed products on conveyors for final wrapping and shipment
Mental Health Technician
Assurance Health
02.2019 - 09.2019
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu
- Provided excellent service to patients through personable communication
- Drafted reports to track patient referrals and scheduling issues
- Documented patient interactions in compliance with HIPAA requirements
- Supported patients by identifying and addressing mental health challenges
- Provided administrative support to clinical staff and managers
- Ensured appropriate clinical information is communicated when patients are referred to specialists
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices
- Followed all safety protocols when administering subcutaneous and intramuscular injections
- Provided client assessments upon admission and discharge
- Effectively managed daily charting for each patient
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
Line Sorter
Caito Foods Service
05.2017 - 06.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Attended departmental meetings, providing feedback to enhance future performance
- Improved customer satisfaction by finding creative solutions to problems
- To make fruit are veggie platters at a fast pace
Customer Service Representative
Lowes Call Center
08.2017 - 11.2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Evaluated customer account information to assess current issues and determine potential solutions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Documented conversations with customers to track requests, problems and solutions
Front End Manager
Shoppers World
04.2017 - 08.2017
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques
- Guided employees through routine and complex administrative situations with decisive but motivational approach
- Evaluated employee job performance and motivated staff to improve productivity
- Managed customer complaints and rectified issues to complete satisfaction
- Cultivated strong customer relations and developed effective customer service standards
- Mentored new employees on learning our system and customer service and delivered constructive feedback to increase understanding of job duties
- Put together schedule for floor staff according to skill sets and coverage needs
- Managed team of 4 cashiers and 5 floor Associates promoting positive work environment through effective communication, active engagement and hands-on assistance
- Managed cash flow of store, including cashier operations, bookkeeping and security
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to store manager on the end of each shift basis
- Maintained files and records for over30 clients and observed all safety protocols to prevent breaches and misuse of data
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Collaborated with security staff and law enforcement on shoplifting and vandalism response
- Created and directed robust training and mentoring strategies
- Reviewed employee performance and determined areas in need of improvement
Education
High school diploma -
Excel center
Indianapolis, INSkills
- Patient Care
- Apparel sales
- Receiving support
- Receiving payments
- Receiving supplies
- Picking and processing
- Shipping and receiving operations
- Picking and packing
- Order picking
- Maintaining status reports
- Shipping and receiving tasks
- Managing activities
- Receiving and shipping
- Supervising team
- Issuing and receiving equipment
- Call controlling
- Inventory Control
- Home Care
- Management
Certification
- Certified Home Health Aide, Present
- CPR Certification, 08/01/20
Timeline
Shift Manager
McAlister's Deli
03.2024 - 02.2025
Customer Service Representative
PLS Check Cashing
05.2023 - 01.2024
FOH Manager
Yoshi
10.2022 - 03.2023
Inventory Specialist
WIS International
02.2022 - 01.2023
Overnight Stocker
Walmart
07.2021 - 11.2021
Home Health Aide
Together Homecare
04.2020 - 01.2023
Experience Picking Packer / Receiving Apparel
Finish Line
10.2019 - 03.2020
Mental Health Technician
Assurance Health
02.2019 - 09.2019
Customer Service Representative
Lowes Call Center
08.2017 - 11.2017
Line Sorter
Caito Foods Service
05.2017 - 06.2018
Front End Manager
Shoppers World
04.2017 - 08.2017
High school diploma -
Excel center
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