Koonisetty Likhith
Visakhapatnam
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, product knowledge and Effective communication. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Visakhapatnam
11.2023 - 02.2025
- Answered customer inquiries and provided accurate information regarding products and services through email support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
Education
Bachelor of Computer Applications -
ISBM University
Chattisgarh05-2023
Intemediate -
Narayana Junior College
Visakhapatnam05-2017
SSC -
Sree Krishna Grammar School
Visakhapatnam05-2015
Skills
- Customer service
- Email communication
- Microsoft office expertise
- Time management
- Empathy and understanding
- Insurance knowledge
- Effective communication
Interests
- Gaming
- Cooking
- Travelling
Languages
- Telugu
- English
Projects
Blockchain Based Smart Telemedicine and Structured File Sharing System using IPFS
- The aim is to create a blockchain-based, decentralized file-sharing system where the users' files will be encrypted and stored in a distributed fashion over a peer-to-peer network using IPFS.The file could only be accessed by the person for whom it was intended through asymmetric encryption.
References
References available upon request.
Timeline
Customer Service Representative
Concentrix
11.2023 - 02.2025
Bachelor of Computer Applications -
ISBM University
Intemediate -
Narayana Junior College
SSC -
Sree Krishna Grammar School
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