KOPPU MANIKANTHA

• Managed day-to-day housekeeping operations while ensuring adherence to health and safety standards in a hospital environment.
• Developed and implemented strategies to enhance service delivery, contributing to a 15% improvement in patient satisfaction scores.
• Led a team of housekeeping staff, overseeing inventory management and scheduling to ensure operational efficiency.
• Trained and mentored new hires, focusing on upholding service excellence and strict hygiene standards.

● Collaborate with other housekeeping staff to ensure that all areas of the facility are cleaned and maintained to the highest possible standards
● Follow established protocols for handling and disposing of linens, towels, and other materials used in the cleaning process, in accordance with relevant health and safety regulations
● Adhere to all applicable security and privacy policies when handling guest belongings and accessing private areas of the facility, such as guest rooms and lockers
● Maintain detailed records of all cleaning and maintenance activities, including room inspections, inventory checks, and equipment maintenance, using appropriate tools and software
● Participate in ongoing training and development opportunities to improve skills and knowledge, stay up to date on industry best practices, and contribute to a culture of continuous improvement

● Prepare and bake a variety of baked goods, such as bread, pastries, cakes, and desserts, using a range of tools and techniques to ensure consistent quality and presentation
● Manage inventory and ordering of ingredients, ensuring that supplies are stocked and available for production as needed
● Collaborate with other bakery and pastry staff to develop and refine recipes, menus, and pricing strategies to meet customer needs and business objectives
● Follow established safety and sanitation procedures to maintain a clean and safe work environment, including proper food handling and storage practices, and cleaning and maintenance of equipment and workspaces

• Ensured that all guest rooms and public areas consistently met the highest standards of cleanliness and presentation, adhering to established cleaning procedures and schedules to create a welcoming and comfortable environment for all guests.
• Proactively identified and reported maintenance or safety issues—such as broken equipment, damaged furnishings, and hazardous conditions—to the relevant teams, ensuring timely resolutions that upheld safety and comfort standards for guests and staff.
• Managed and maintained housekeeping carts and inventory, ensuring all supplies were organized, well-stocked, and readily available to support seamless daily operations.
• Delivered exceptional guest service by promptly addressing requests and complaints, and resolving issues efficiently and professionally to enhance overall guest satisfaction.
• Committed to continuous improvement by participating in regular training and development sessions, staying current with industry best practices, and fostering a culture of quality and excellence within the housekeeping team.