Koreev Kapadia
Mumbai
Summary
Dynamic professional with extensive experience at IKEA India, specializing in business development and operations management. Demonstrated success in driving sales growth and optimizing store performance through strategic initiatives. Expertise in forming strategic alliances and commercial planning, leading teams to achieve high levels of customer satisfaction. Proficient in market trend analysis to enhance profitability and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shop Keeper
IKEA India
Navi Mumbai
05.2022 - Current
- Optimized sales and profitability by promoting IKEA commercial priorities and volume commitments.
- Developed annual action plans to achieve business objectives and exceed sales goals.
- Maintained shop appearance and stock levels to facilitate independent customer purchasing decisions.
- Acted swiftly on commercial opportunities and customer feedback while monitoring competition.
- Fostered a culture of trust through open, constructive feedback among team members.
- Ensured department operated efficiently, delivering distinctive shopping experiences.
- Contributed to sales management by coaching coworkers to enhance customer service standards.
- Presented breadth and depth of IKEA range to inspire and satisfy visitors.
Team Leader – Core Areas
IKEA India
Worli
03.2021 - 05.2022
- Executed commercial build-up for first XS store in India, driving business growth and market stability.
- Forecasted trends and monitored competition to adapt strategies effectively.
- Hired customer service workers for all processes to enhance operational efficiency.
- Developed competencies through targeted training initiatives across teams.
- Planned and implemented processes and routines for streamlined daily operations.
- Managed daily store operations by overseeing activities on shop floor.
- Proactively addressed commercial opportunities by adapting to product availability and customer feedback.
- Steered sales efforts to maximize revenue while promoting IKEA's social and environmental commitments.
Team Leader – Core Area
IKEA India
Navi Mumbai
01.2020 - 03.2021
- Managed daily operations for a 7 lakh sq. ft commercial build-up, ensuring seamless store functions.
- Spearheaded the growth of one of the largest home furnishing businesses through strategic initiatives.
- Forecasted market trends to ensure business growth and stability in a competitive landscape.
- Directed team management activities, fostering a collaborative and efficient work environment.
- Monitored competition to maintain a competitive edge and inform strategic decisions.
- Planned and implemented processes to optimize store routines and enhance efficiency.
Marketing Manager
Entigrity Solutions
Ahmedabad
10.2018 - 12.2019
- Developed market reach strategy in collaboration with Founder to enhance visibility.
- Executed targeted campaigns for business generation among accounting firms.
- Designed and managed comprehensive marketing portfolios, aligning services with CPA and EA needs.
- Promoted remote staffing solutions to optimize costs and address client escalations.
- Assisted accounting firms in hiring various positions starting at $9 per hour.
- Conducted competitive analysis and monitored market trends to inform strategic decisions.
Community Manager
Livspace
Mumbai
09.2017 - 10.2018
- Company Overview: Performing a Managerial Position with functions pertaining to Acquisitions, Customer Escalations, Revenue Generation and Growth
- Generating Business while maintaining utmost Customer satisfaction and Execute the sales strategies for each product line as specified by top management
- Responsible for P&L driven decisions for the assigned area while handling daily Operations
- Ensuring smooth project completion keeping in mind client reviews rate
- Solving customer escalations while being in constant touch with clients from project generation till the end
- Maintain product delivery timelines while Coordination with various stakeholders like Vendors, Transportation, QC team
- Project management while managing budgets, spreads and margins
Team Leader- Business Development / Alliances / Customer Service
Trendstrata Platform Services Private Limited’ Pepperfry
Mumbai
03.2014 - 04.2017
- Contributed to Pepperfry's growth since inception by collaborating closely with co-founders.
- Established strategic partnerships with HDFC, ICICI, YES, AXIS, KOTAK, and JET-Alliance to drive revenue.
- Regularly engaged with clients to strengthen relationships with senior management and sales teams.
- Supported business and product teams in achieving targets for new customer acquisition and spend increases.
- Managed revenue generation and partner coordination to ensure alignment across various divisions.
- Collaborated with internal stakeholders including legal, compliance, and marketing on partnership initiatives.
- Secured valuable contracts with banks and companies to foster long-term affiliations.
Team Member
J.P MORGAN CHASE
Mumbai
12.2009 - 10.2011
- Processed credit transactions and investigations across 45 currencies in multiple time zones.
- Ensured compliance with documented procedures for investigations and transactions.
- Executed manual instructions for fund and wire transfers in global currencies.
- Analyzed data to verify accuracy and completeness of information.
- Met all relevant deadlines while adhering to stipulated controls within team functions.
- Cross-trained in Value Date Memo (VDM) processes to identify cost responsibilities.
- Claimed VDM costs related to Treasury Services, ensuring resolution of discrepancies.
- Identified opportunities to enhance current work practices through backup task processing.
Education
Advanced Professional Program - Project Management, Marketing /Retail and Related Support Services
S.P. Jain Institute of Management & Research
01.2012
Bachelors - Banking and Insurance
Ramniranjan Jhunjhunwala College
01.2009
HSC - Commerce
Bunts Sanghas S. M. Shetty College
01.2005
ICSE -
Bombay Scottish School
01.2003
Skills
- Business development and partnerships
- Operations management
- Key account management
- Merchant acquisitions
- Bank and strategic alliances
- Commercial planning and build-ups
- Sales strategies
- Store operations and commerciality
Certification
- Certified by the INDO-AMERICAN Society for Personality Development.
- Certified by the INTERNATIONS INDO-RYU KARATE-DO FEDERATION as SHODAN.
Disclaimer
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief. -Koreev Kapadia
Timeline
Shop Keeper
IKEA India
05.2022 - Current
Team Leader – Core Areas
IKEA India
03.2021 - 05.2022
Team Leader – Core Area
IKEA India
01.2020 - 03.2021
Marketing Manager
Entigrity Solutions
10.2018 - 12.2019
Community Manager
Livspace
09.2017 - 10.2018
Team Leader- Business Development / Alliances / Customer Service
Trendstrata Platform Services Private Limited’ Pepperfry
03.2014 - 04.2017
Team Member
J.P MORGAN CHASE
12.2009 - 10.2011
Advanced Professional Program - Project Management, Marketing /Retail and Related Support Services
S.P. Jain Institute of Management & Research
Bachelors - Banking and Insurance
Ramniranjan Jhunjhunwala College
HSC - Commerce
Bunts Sanghas S. M. Shetty College
ICSE -
Bombay Scottish School
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