Korey Wymer
Union City,IN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Waitress
Firehouse BBQ and Blues
09.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Always stay calm and poised when dealing with difficult customers or during busy shifts.
- Learning the Toast hand handheld system to be able to complete orders quickly and more efficiently
- Provided attentive service to guests, ensuring satisfaction throughout dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managing 5-15 incoming calls a daily with customer orders or questions.
Assistant Manager
Cherry Hill Photography
11.2023 - 12.2024
- Working with kids of all ages to insure they have a magical moment with Santa. Creating core memories for families.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed a team of 5 team members.
- Managed inventory levels to ensure adequate supplies for photoshoots and events.
- Maintained equipment and studio spaces, ensuring they met safety and quality standards.
QA Supervisor
Sugarcreek
05.2016 - 06.2023
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Created and completed New Construction forms along with new equipment forms.
- Created swab sites for daily equipment swabbing.
- Provided USDA with all the proper paper work needed.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted root cause analysis on recurring defects, implementing corrective measures to prevent future occurrences.
- Maintained a high standard of product performance by conducting thorough regression testing on each release.
- Recorded, analyzed, and distributed statistical information.
- Managed a team of 8, but also helped manage other teams from other shifts/department.
- Reported production malfunctions to managers and production supervisors.
- Inspected products and worker progress throughout production.
- Oversaw vendor relationships to ensure adherence to quality standards during outsourced projects or collaborations.
- Managed 20 incoming calls, emails and faxes per day from customers.
Team Lead
Hastings Entertainment Inc
10.2014 - 05.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed a small team of 4 to 5 during all shifts.
- Coached team members in techniques necessary to complete job tasks.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Going above and beyond to help customers find what they are looking for.
- Making sure customer complaints are take care of in a timely fashion and leaving the customers happy with the solution.
Education
Associate of Science - Photography
Art Institute of Indianapolis
Indianapolis, IN03.2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Supply restocking
- Relationship management
Timeline
Waitress
Firehouse BBQ and Blues
09.2025 - Current
Assistant Manager
Cherry Hill Photography
11.2023 - 12.2024
QA Supervisor
Sugarcreek
05.2016 - 06.2023
Team Lead
Hastings Entertainment Inc
10.2014 - 05.2016
Associate of Science - Photography
Art Institute of Indianapolis