Korrea Jackson
Evansville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. To lead, influence, persuade, perform at a Managing Level for organizational goals and economic gains.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Indiana Bureau of Motor Vehicles
07.2023 - 05.2024
- Check transactions to ensure accuracy, timeliness, and proper accounting
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Work with leadership to resolve escalated customer concerns and system problems
- File applications as completed throughout the day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate Manager
Cato Fashions
12.2021 - 02.2023
- Providing customers with immaculate customer service
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Molding Operator
Berry Global
11.2020 - 08.2021
- Tackled rework tasks with re-inspection, sorting, adjustments and cleaning of parts.
- Assessed manufacturing processes to diagnose and resolve issues affecting product quality.
- Handled receiving and shipment with use of warehouse organization and material distribution.
- Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.
Cashier/Sales Associate
Liquor Locker
09.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Member Service Representative
Sterling United Federal Credit Union
01.2016 - 04.2019
- Helped large volume of members every day with positive attitude and focus on members satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Customer Service Associate
Circle K
08.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Professional
Community Action Program of Evansville (CAPE)
10.2013 - 01.2014
- Responsible for scheduling appointments
- Interviewing applicants for EAP (Energy Assistance Program)
- Educated customers about billing, payment processing and support policies and procedures.
- Completing applications for customers documenting all information required
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Family Advocate
Community Action Program of Evansville (CAPE)
10.2009 - 07.2012
- Worked with Community Partners regarding resources and services for Head Start families
- Organized community outreach events, raising awareness about available resources for struggling families.
- Identified available community resources and programs for families of Head Start families.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
Home Visitor
Community Action Program of Evansville (CAPE)
08.2008 - 10.2009
- Conducted 90-minute weekly home visits
- Provided an age appropriate curriculum for children 0-3-year-old
- Completed vision, hearing, and blood pressure assessments
- Maintained files for each child on my caseload
- Facilitated evidence-based parenting workshops, equipping parents with the tools to foster healthy child development.
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
Education
Associates of Applied Science Degree - Business Administration
Indiana Business College
Evansville, IN06.2006
Skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Team development
- Customer service
Timeline
Customer Service Representative
Indiana Bureau of Motor Vehicles
07.2023 - 05.2024
Sales Associate Manager
Cato Fashions
12.2021 - 02.2023
Molding Operator
Berry Global
11.2020 - 08.2021
Cashier/Sales Associate
Liquor Locker
09.2019 - 11.2020
Member Service Representative
Sterling United Federal Credit Union
01.2016 - 04.2019
Customer Service Associate
Circle K
08.2015 - 01.2016
Customer Service Professional
Community Action Program of Evansville (CAPE)
10.2013 - 01.2014
Family Advocate
Community Action Program of Evansville (CAPE)
10.2009 - 07.2012
Home Visitor
Community Action Program of Evansville (CAPE)
08.2008 - 10.2009
Associates of Applied Science Degree - Business Administration
Indiana Business College
Similar Profiles
Lori DickersonLori Dickerson
Customer Service Representative at Indiana Bureau of Motor VehiclesCustomer Service Representative at Indiana Bureau of Motor Vehicles
Lindsey EdensLindsey Edens
Clerical Assistant 1 Records Management at Indiana Bureau of Motor VehiclesClerical Assistant 1 Records Management at Indiana Bureau of Motor Vehicles
Joan Yvette CarrollJoan Yvette Carroll
CSR at State Of Indiana Bureau Of Motor VehiclesCSR at State Of Indiana Bureau Of Motor Vehicles
Joshua RedfieldJoshua Redfield
Fork Truck Operator at QCDFork Truck Operator at QCD
Michael SimsMichael Sims
Administrator at Army National GaurdAdministrator at Army National Gaurd