KOTA NAGARAJU
Experienced
Hyderabad
Summary
CAREER OBJECTIVES: To work for an organization which provides me the opportunity to improve my skills and knowledge to grow along with the organization objective.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Customer support associate
Amazon
Hyderabad
08.2023 - 01.2024
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Responded to customer requests for products, services, and company information.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided seller support on refunds, posted feedback and policy changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Care - Executive
Konnect Bpo Technologies
Colombo
12.2022 - 06.2023
- Coordinated timely responses to online customer communication and researched complex issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained and managed customer files and databases.
Education
Bachelor of Hotel Management & Catering Technology - Hospitality
Indian Institute of Hotel Management & Culinary Arts
Osmania University
Hyderabad 06.2019 - 08.2022
Intermediate - Mathematics And Computer Science
Sri Gayatri Junior College
T.S.B.I.E
Hyderabad 06.2017 - 04.2019
SSC -
St. John’s High School
Hyderabad 06.2005 - 05.2017
Skills
Outbound Sales
Receiving support
CRM
Order fulfillment
Account management
International sales support
Retail store support
Customer services
Customer engagement
Retail materials management
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
FATHER NAME : Kota Ashok
DATE OF BIRTH : 08-10-2001
NATIONALITY : Indian
ADDRESS : 2-6-639 Jaipuri Colony Nagole Hyderabad.
LANGUAGES KNOWN : English, Telugu, Hindi
HOBBIES : Watching Movies, Reading Books.
Timeline
Customer support associate
Amazon
08.2023 - 01.2024
Customer Care - Executive
Konnect Bpo Technologies
12.2022 - 06.2023
Bachelor of Hotel Management & Catering Technology - Hospitality
Indian Institute of Hotel Management & Culinary Arts
Osmania University
06.2019 - 08.2022
Intermediate - Mathematics And Computer Science
Sri Gayatri Junior College
T.S.B.I.E
06.2017 - 04.2019
SSC -
St. John’s High School
06.2005 - 05.2017