Handling various types of tickets like Assistance, Corrective, Production Monitoring and Evolution.
Adhered to client SLAs in resolution of the ticket.
Provide KT to technical guys to understand business scenario easily for analysis of requirements.
Working on CR’S for new custom requirements and follow up in close co-ordination with client and prepare the functional specifications accordingly.
Responsible to interact with the technical team for custom developments.
Worked on route cause of issues and provided the permanent solution to avoid frequently occurrence of same issue.
Documentation & project preparation by analyzing the "AS IS" and development of "TO BE" solutions.
Prepared Business Blue Print according to the business study.
Involved in the discussions with the client for better utilization of SAP components to meet their requirements.
Set up the Organization Structure for MM Module –Customized Settings in MM Enterprise Structure-Plants, Storage Locations and Purchase Organization.
Configure Material master - Material Types, Number ranges, Material groups etc.
Configure Vendor master Vendor account groups, Screen layout, Number ranges, Terms of Payment, Purchasing Groups.
Customization of Purchasing Document types and linkage of all the procurement cycle (PR, RFQ, PO, Contract).
Responsible for carrying out Unit Test, System Integration Test to check for configuration of various business scenarios and business custom objects.
Providing training to end users to make then familiar with sap system for their daily transactions.