KOTESWARARAO MARPU
General Manager – Product & Digital Engineering Services
Bengaluru
Summary
Strategic General Manager & Account Delivery Head with 25+ years of global IT services leadership, led $50M+ TCV enterprise portfolios and mission-critical programs for Fortune 500 clients across Investment Banking, Insurance, Energy, Manufacturing, and Retail. Proven expertise in end-to-end P&L ownership, large-scale global account delivery, and enterprise governance, consistently delivering 5–8% YoY margin expansion, improved forecast accuracy, and sustained account health across APAC, EMEA, and North America. Trusted C-suite advisor and transformation leader, recognized for turning around distressed programs, expanding client wallets by 40%+, maintaining CSAT of 4.5/5 and NPS 60–65, and ensuring 99.9% SLA compliance in highly regulated environments. Deep experience leading 200+ member global delivery organizations, driving AI-led digital transformation, cloud modernization (AWS/Azure), and automation, while delivering $10M+ annual cost savings, strengthening long-term client partnerships, coaching and scaling high-performing PM teams.
Overview
28
28
years of professional experience
Work History
General Manager – Product & Digital Engineering Services | Account Delivery Head
Happiest Minds Technologies
10.2013 - Current
- Strategic Account Delivery & P&L Ownership: Owned end-to-end P&L, delivery governance, and commercial performance for multi-million-dollar enterprise accounts across BFSI and Energy & Utilities. Accountable for revenue growth, margin expansion, utilization, forecast accuracy, and overall account health across global portfolios.
- Revenue Growth, Wallet Expansion & Client Value Creation: Drove 40%+ revenue growth through structured account mining, upsell/cross-sell strategies, and contract renewals. Acted as primary CXO interface, leading QBRs, governance forums, and commercial negotiations to deepen client relationships and expand wallet share.
- AI-Led Delivery — Generative AI Smart Response Generator (Energy sector client): Delivered an end-to-end GenAI solution for a global engineering client that auto-generates curated responses to Expressions of Interest (EOIs). Leveraged the Happiest Minds Advanced Development Lab (ADL) to design, build, and scale the solution — reducing EOI response turnaround from 2 weeks to under 2 days (85% cycle time reduction), freeing delivery teams to focus on higher-value, quality-driven outputs.
- Business Operations & Delivery Governance Leadership: Led end-to-end business operations including program planning, budgeting, resource demand supply, risk & issue management, and change governance. Established robust delivery frameworks ensuring 99.9% SLA adherence, audit readiness, and consistent delivery quality across mission-critical engagements.
- Global Delivery & Large-Scale Team Leadership: Directed 200+ member global onsite offshore delivery organizations across the US, Australia, APAC, EMEA, and North America. Improved operational efficiency, strengthened leadership pipelines, and enabled consistent execution within complex multi-vendor ecosystems.
- PM Coaching & Leadership Development: Built and mentored a team of senior Program and Delivery Managers across global accounts — established structured coaching cadences, career pathing frameworks, and PM capability-building programs. Directly supported eight promotions into delivery leadership roles, reduced PM attrition, and strengthened bench strength across the delivery organization.
- Promoted from Program Director to General Manager – 2022
Program Director / Delivery and Account Manager
Happiest Minds Technologies
10.2013 - 01.2019
- Global Investment Banking Delivery Leadership: Led large-scale, multi-year global investment banking engagements across J2EE (WebSphere), .NET, BPM and Analytics, owning end-to-end delivery, governance, and execution in highly regulated BFSI environments. Delivered 95%+ on-time, on-budget performance while driving digital transformation of trade finance operations through automation and paperless processing.
- Global Regulatory UM Eligibility Service (DF & EMIR): Led the build of a centralized Uncleared Margin (UM) Eligibility platform to identify, classify, and flag trades in scope under Dodd-Frank and EMIR regulations, enabling consistent regulatory compliance. standardized downstream consumption across risk, margining, and reporting systems.
- Strategic Account Ownership & Client Partnership: Acted as primary delivery and account owner for high-value investment banking portfolios, managing revenue, delivery quality, and long-term client relationships. Partnered closely with LOB heads and senior stakeholders to drive portfolio growth, repeat renewals, and sustained account stability.
- Executive Stakeholder & Governance Leadership: Led executive-level stakeholder management across Germany, UK, and India captive organizations, strengthening governance cadence, escalation management, and decision forums, improving executive decision turnaround time by 20%+.
- Leading Global Investment Bank (Client)
Senior Program Manager
Nous Infosystems
08.2012 - 10.2013
- Managed a $3M Portfolio within the PES Division, owning revenue, delivery performance, margin optimization, and client satisfaction across multiple strategic accounts. Led execution of diverse technology programs spanning. Mobile Applications (iOS & Android), Enterprise Portal Development, and Warehouse Management Systems. Played a key leadership role in achieving CMMI Level 5 certification, strengthening organizational process maturity and quality benchmarks.
- Led end-to-end pre-sales for insurance accounts — RFI/RFP strategy, solution architecture, and executive presentations — strengthening win ratios and expanding new business pipeline.
Delivery Manager
Wipro Technologies
04.2000 - 07.2012
- $40M+ Account Ownership — Leading US P&C Insurer (Los Angeles, 7+ years): Owned end-to-end client relationship, delivery, and commercial management for a major US property & casualty insurance account — managing $40M+ annual revenue, 200+ onsite-offshore FTEs, and multi-year engagements across Managed Services, Fixed-Price, and T&M models. Consistently maintained high CSAT and 99.9% SLA compliance while driving a 4% operating margin improvement through offshore mix optimization and cost discipline.
- $25M Fixed-Price Transformation — Ally Financial (iWarranty Platform, UK client): Steered a complex $25M fixed-price program to implement the iWarranty platform for North American Dealers and Car Care Plan business units. Managed multi-workstream delivery across parallel tracks for the iWarranty — Data Migration, Interface Development, Infrastructure, Testing, Training, and PMO — improving operational efficiency by 15–20% and ensuring zero business disruption through transition.
- Delivery Excellence & Automation: Introduced automation and process optimization initiatives across claims and billing applications — reducing manual effort by 20%, eliminating production backlogs, and improving release stability. Led knowledge transitions and offshore ramp-ups across multiple accounts, ensuring schedule, quality, and cost targets were consistently met.
Associate / Module Leader – Offshore
Cognizant Technologies
12.1997 - 04.2000
- Early-career offshore delivery role supporting mission-critical financial and insurance platforms for global US and Canadian clients (First Data Resources, CCC Information Services, Aetna Life Insurance). Led offshore module execution, ensured 99%+ system availability across 24×7 operations, and reduced production defects by 20% through disciplined quality practices.
Education
M.Tech - Computer Science
Andhra University
Skills
AI-Led Digital Transformation & Delivery
Multi-Workstream Program Execution
Microsoft Ecosystem (Azure / DevOps / Data & AI)
Program Recovery, Turnaround & Risk Management
Revenue Growth & Client Wallet Expansion
Enterprise Delivery Governance & Execution Excellence
Large-Scale Global Program & Portfolio Management
CXO Stakeholder Engagement & Governance
Strategic Account Delivery & P&L ownership
Global Onsite and Offshore Delivery Leadership
People Leadership, PM coaching, Mentoring & Team Scaling
Multi-vendor & Eco system management
Cloud & Platforms: Azure, AWS, Azure DevOps, Azure OpenAI Service
Data & Analytics: Power BI, Synapse Analytics, SQL
AI / GenAI: Large Language Models (LLMs), Generative AI, Claude
Delivery Tools: Jira, MS Project, Confluence, ServiceNow
Frameworks: Agile, SAFe, PRINCE2, CMMI Level 5
Timeline
General Manager – Product & Digital Engineering Services | Account Delivery Head
Happiest Minds Technologies
10.2013 - Current
Program Director / Delivery and Account Manager
Happiest Minds Technologies
10.2013 - 01.2019
Senior Program Manager
Nous Infosystems
08.2012 - 10.2013
Delivery Manager
Wipro Technologies
04.2000 - 07.2012
Associate / Module Leader – Offshore
Cognizant Technologies
12.1997 - 04.2000
M.Tech - Computer Science
Andhra University