Kotha Kishan Kumar
Relationship Manager
Bengaluru,KA
Summary
Dynamic Relationship Manager with a proven track record at RSSK Enterprise, excelling in client engagement and relationship building. Adept at enhancing customer satisfaction through excellent communication and tailored service support. Recognized for developing strong business networks and achieving significant growth in client retention and satisfaction.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Relationship Manager
RSSK Enterprise
03.2022 - 11.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Team Leader
BOB Financial Solutions Limited (Innovsource Services Pvt Ltd)
11.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Business Development Executive
American Express, AMEX(Tele Performance India Pvt Ltd)
10.2015 - 08.2019
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Relationship Executive
IndusInd Bank(PayRoll)
05.2012 - 08.2015
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Education
Bachelor of Arts - Political Science
Govt First Grade College
Chikkaballapur 04.2001 -
HEPS
Sir.MV PreUniversity College
Chikkaballapur India 04.2001 -
10th Standard
Cattamanchi Ramalinga Reddy School
Kurnool, India 04.2001 -
Skills
Relationship building
Customer relationships
Relationship management
Customer service
Excellent communication
Client engagement
Service support
Relationship building and management
Timeline
Relationship Manager
RSSK Enterprise
03.2022 - 11.2025
Team Leader
BOB Financial Solutions Limited (Innovsource Services Pvt Ltd)
11.2019 - 01.2022
Business Development Executive
American Express, AMEX(Tele Performance India Pvt Ltd)
10.2015 - 08.2019
Relationship Executive
IndusInd Bank(PayRoll)
05.2012 - 08.2015
Bachelor of Arts - Political Science
Govt First Grade College
04.2001 -
HEPS
Sir.MV PreUniversity College
04.2001 -
10th Standard
Cattamanchi Ramalinga Reddy School
04.2001 -