KOTHA REDDY DHARANISH

• Diagnosed, troubleshot, and resolved complex customer issues across multiple support queues, including coverage education, platform functionality, international roaming, and number porting.
• Delivered high-level customer service with professionalism while managing advanced technical inquiries and escalations.
• Conducted outbound follow-up calls to ensure timely issue resolution, customer satisfaction, and clear communication.
• Served as a key contributor to the Level 2 support team, handling Level 2 and Level 3 tickets with a focus on efficiency, accuracy, and SLA adherence.
• Collaborated cross-functionally with engineering, operations, and escalation teams to resolve complex or unresolved issues.
• Partnered with cross-functional teams to escalate and resolve complex issues efficiently.
• Provided professional, high-touch customer support, including outbound follow-ups.
• Partnered with cross-functional teams to escalate and resolve complex issues efficiently.

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• Having a strong grasp of how to set up test benches.Checking out various features such as HMI, Bluetooth, navigation, Android Auto, and Car Play.Using Unified Services various DTC's, DID's and RID's are verified and configured.
• Proficient in testing individual infotainment modules such as Bluetooth connectivity, Radio functionality, Voice Recognition and Smartphone Integration (Android Auto and Car Play). Executed in-depth functional testing on connectivity features such as GAP, SAP, PBAP, AVRCP, A2DP, and HFP.
• Manage UDS services, DID, and RIDs, ensuring the smooth functioning of diagnostic testing and validation both manually and through automation.
• Experienced in utilizing features such as Trace window, Graphical window, panel window, IG block, measurement setup window, Simulation window.
• Using log files and data, defects were identified, reported and documented in ALM.Reporting the BUGS while validating and monitoring by using JIRA.
• Skilled in performing flashings used in method such as USB, Bootloader and Renesas.
• Involved in testing features in NAVIGATION such as Point of interest, History, Paved roads and unpaved roads.
• Worked on test case creation, updating and executing test cases and logging defects using IBM rational doors.