Kothandaraman Venkateswararao
Chennai
Summary
Highly skilled Senior Network Engineer with over 11 years of experience in designing, implementing, and managing complex network infrastructures. Proven expertise in optimizing network performance, ensuring security compliance, and leading large-scale network projects. Proficient in configuring and maintaining Aruba, Silver peak and Meraki SDWAN appliances, Aruba, Meraki and Cisco switches, Fortigate firewalls, Aruba Wireless controllers and Aruba VPNs. Adept at troubleshooting network issues and providing innovative solution to enhance system reliability and efficiency. Strong leadership abilities with a track record of mentoring junior engineers and collaborating with cross functional teams to deliver network services. Certified in Aruba ACMA, ACMP, Fortinet NSE4, Aruba SDWAN SPSP and SPSX.
Overview
11
11
years of professional experience
Work History
Network Support Engineer ( Level 3)
Xalient India PVT LTD
Bengaluru
05.2022 - Current
- Conducted capacity planning activities to ensure adequate resources are available for current and future needs.
- Maintained accurate inventory records of all network devices including configuration information.
- Assisted in developing requirements for future network designs.
- Participated in the development of standards for enterprise-wide networking solutions.
- Identified and resolved network performance issues.
- Evaluated emerging technologies that could improve the reliability or performance of existing networks.
- Provided assistance with escalated help desk tickets related to networking issues.
- Tested new products or technologies in a lab environment prior to deployment into production environments.
- Monitored system performance metrics using various monitoring tools.
- Designed new solutions for complex networking projects such as routing protocols, VPNs and VoIP systems.
- Implemented backup and disaster recovery plans for network infrastructure components.
- Analyzed traffic patterns to identify potential problems before they occur.
- Trained junior staff members on best practices for managing networking systems.
- Developed network security policies to protect against unauthorized access.
- Provided technical support for local area networks, WLAN, wide area networks, virtual private networks and other data communication systems.
- Investigated advanced troubleshooting techniques in order to resolve complex outages or incidents quickly.
- Collaborated with project teams on the design of new networks or modifications to existing ones.
- Managed multiple vendor relationships with service providers and hardware and software vendors.
- Created detailed documentation of the existing network architecture, processes, applications and services.
- Configured, monitored, and maintained routers, switches, firewalls, and load balancers.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Led the deployment of VoIP (Voice over IP) solutions to enhance communication capabilities while reducing operational costs.
Senior Network Engineer
Aruba, Hewlett Packard Enterprise
Chennai
10.2019 - 05.2022
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Optimized network performance through ongoing tuning, hardware upgrades, and bandwidth optimization techniques.
- Administered network policies, procedures, and standards to align with organizational goals and security requirements.
- Employed firewalls and VPNs to safeguard network security.
- Monitored system performance to promote network speed, availability and reliability.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Participated in disaster recovery planning, implementation, and testing to ensure business continuity.
- Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
- Secured network systems by establishing and enforcing access control policies.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Tracked network and telephony devices for performance and load threshold metering.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
- Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Performed and documented runbook network operations using step-by-step decision trees.
- Met with departmental managers to discuss project status and determine action plans.
- Implemented, tested, validated and maintained networking services according to solution designs.
Senior Network Engineer
CSS Corp PVT LTD
Chennai
06.2015 - 10.2019
- Performed system upgrades of hardware and software components to ensure optimal performance.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Replaced faulty or damaged network hardware components to improve performance.
- Evaluated new technology and network products for potential benefits to the organization.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
Senior Technical Support Engineer
Naspro PVT LTD
Chennai
11.2014 - 05.2015
- Implemented security measures such as firewalls and encryption technologies to protect data from unauthorized access or malicious attacks.
- Created detailed technical documentation for existing systems and processes.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Worked closely with other teams such as IT Operations and Infrastructure Services or Development Teams on cross-functional initiatives.
- Developed and maintained customer relationships by providing superior customer service.
- Monitored system performance metrics and identified potential areas of improvement.
- Maintained knowledge base articles containing solutions for common technical issues encountered by users.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
- Collaborated with other departments to ensure efficient operations.
- Monitored performance of servers, networks, and applications to ensure optimal uptime and availability of services.
- Analyzed system logs for errors or anomalies that could indicate potential problems or security breaches.
Senior Technical Support Engineer
Spectromax India PVT LTD
Chennai
05.2014 - 11.2014
- Streamlined support processes through the implementation of automation tools and technologies.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Recommended system enhancements and upgrades to support evolving business needs.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Trained end-users and internal staff on new technologies and system updates.
Senior Technical Support Engineer
IV Support Technologies PVT LTD
Chennai
02.2013 - 04.2014
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Recommended system enhancements and upgrades to support evolving business needs.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Trained end-users and internal staff on new technologies and system updates.
- Configured and installed hardware and software solutions to meet organizational needs.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Collaborated with teams to solve technical customer problems across product suites.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- Adapted communication style to effectively convey technical information to non-technical audiences.
- Led cross-functional team projects to improve system efficiency and reduce downtime.
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Oversaw daily performance of computer systems.
Education
Bachelor of Engineering - Computer Science
Sriram Engineering College
Chennai, India09-2012
High School Diploma -
Bharathiyar Matriculation Higher Secondary School
Chennai, Tamil Nadu03-2008
High School Diploma -
Bharathiyar Matriculation Higher Secondary School
Chennai, Tamil Nadu03-2006
Skills
- Incident Management
- Testing protocols
- IP Addressing and Subnetting
- Network Security
- Disaster Recovery
- Performance Tuning
- Network configuration
- Firewall Management
- Troubleshooting methods
- Active Directory knowledge
- Root Cause Analysis
- Call triaging
- Helpdesk administration
- Attention to Detail
- Teamwork and Collaboration
- Analytical Thinking
- Security management
- Hardware and Software Repair
- Software Installation
- Diagnostic Testing
- Data Backup
- Technical Support
- OSI network layers
- Hardware replacement
- Effective Communication
- Adaptability
- Professionalism
- Active Listening
- Multitasking
Languages
Telugu
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- CSS Corp PVT LTD., Recognized for outstanding performance, dedication, and positive attitude throughout the year(2017 and 2018)
- Aruba, A Hewlettpackard enterprise., Honored for exceptional and collaboration and support across departments, ensuring the success of mutiple cross functional projects
- Xalient India PVT LTD., Awarded multiple spot awards for consistently delivering top notch customer service and receiving numerous positive feedback from clients
Technical Proficiencies
- Networking : Aruba and Silver peak SDWAN, Aruba Wired and Campus WLAN, Aruba Instant WLAN, Meraki Wired and WLAN, Meraki SDWAN, Cisco WLAN, Wired and routers, Aruba Clear pass and Airwave, Fortigate Firewall, Logic Monitor, Syslog servers
- Operating Systems: Aruba OS, ECOS, Windows, MACOS
- Protocols: TCP / IP, UDP, BGP, HTTPS, SSH, FTP, Voip, 802.11, 802.x
Certification
NSE 4
ACMA
ACMP
SPSP
SPSX
Timeline
Network Support Engineer ( Level 3)
Xalient India PVT LTD
05.2022 - Current
Senior Network Engineer
Aruba, Hewlett Packard Enterprise
10.2019 - 05.2022
Senior Network Engineer
CSS Corp PVT LTD
06.2015 - 10.2019
Senior Technical Support Engineer
Naspro PVT LTD
11.2014 - 05.2015
Senior Technical Support Engineer
Spectromax India PVT LTD
05.2014 - 11.2014
Senior Technical Support Engineer
IV Support Technologies PVT LTD
02.2013 - 04.2014
Bachelor of Engineering - Computer Science
Sriram Engineering College
High School Diploma -
Bharathiyar Matriculation Higher Secondary School
High School Diploma -
Bharathiyar Matriculation Higher Secondary School
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