Koti Navatunga

• Implemented business analysis and product management strategies to enhance product penetration and strengthen client relationships, contributing to increased revenue and wallet share.

• Managed end-to-end operations for high-value client accounts, including dispute resolution, service delivery, and operational compliance.

• Demonstrated expertise in sales, service, and distribution of a wide range of banking and investment products including mutual funds, bonds, insurance, portfolio management, acquisitions, and divestitures.

• Retained and re-engaged at-risk clients by conducting root-cause analysis and implementing service improvements, resulting in improved client satisfaction and reduced attrition.

Recruited and trained insurance agents, growing the sales force and distribution network. Led recruitment drives, delivered comprehensive training, and mentored agents on sales techniques and customer relationship management. Provided ongoing support to help agents meet targets and improve performance. Developed sales strategies, conducted performance reviews, and collaborated across teams to drive revenue and achieve business goals.

Led business development for an organic waste composting company, promoting products to apartment associations and other clients.

.Delivered presentations on composting benefits, boosting awareness and sales. Collaborated with sales to drive growth and built relationships with key stakeholders. Supported marketing efforts across online and offline channels.

Managed operations at a Bosch Authorized Service Centre, focusing on warranty automotive service.

Oversaw service and sales, ensuring Bosch standards and customer satisfaction.

Resolved service and sales inquiries by coordinating with staff and customers.

Streamlined workflows to boost service efficiency.

Collaborated with Bosch reps to stay current on products and protocols.