Kotresha S B

Roles and Responsibilities:-

• Performed daily monitoring of production environments, reviewing system and application logs to identify and resolve issues proactively.
• Managed the entire incident lifecycle – detection, confirmation, notification, escalation, resolution – improving overall incident response efficiency.
• Collaborated with engineering teams to support and extend production services with a strong focus on reliability and scalability.
• Repaired and recovered from hardware/software failures and ensured clear communication with stakeholders and clients during incidents.
• Troubleshot issues across the full infrastructure stack, including OS, applications, and networks.
• Installed and managed SSL/TLS certificates and supported client-authentication mechanisms for secure web applications.
• Used tools like JIRA, NewRelic, and Splunk for configuration management, ticketing, monitoring, and logging.
• Automated routine operations using Python and Shell scripts, improving team efficiency and reducing manual errors.
• Participated in 24/7 on-call rotations, resolved high-priority incidents, and led root cause analysis (RCA) efforts with detailed postmortem documentation.
• Deployed and managed containerized applications using Docker and Kubernetes; implemented CI/CD pipelines with Jenkins.
• Supported MySQL database environments for performance, availability, and backup operations.

• Assisted in setting up CI/CD pipelines using Jenkins.
• Deployed and monitored applications in AWS using EC2, S3.
• Wrote basic Infrastructure-as-Code (IaC) scripts using Terraform.
• Managed and maintained Docker containers for application deployment.
• Gained hands-on experience with Kubernetes for container orchestration.
• Assisted in log and metric monitoring using Prometheus.
• I worked with Git on version control and collaborative development.
• Debugged build failures and deployment issues, improving pipeline reliability.
• Learned and applied best practices in cloud security and compliance.