KOTTEESWARI S

Roles and Responsibility:

• Handling the bookings, logging in to the CRM software.
• Managed back-office sales administration tasks including Builder Buyer Agreements and payment receipts.
• Guaranteed accuracy, thoroughness, and timely completion of client booking documentation during sales processes.
• Verify completion of necessary client and salesperson signatures on booking form alongside KYC.
• Conducted welcome calls and sent emails within 24 hours of bookings to ensure prompt communication.
• Issued payment receipts aligned with billing schedules.
• Prepared and issued possession letters and buyer agreements to clients.
• Organized files to ensure easy accessibility.
• Managed post-sales inquiries via email and phone.
• Collaborated efficiently with sales teams for seamless communication.
• Prepared and formatted various client-issuing documents including credit notes, transfer documents, demand letters, and receipts.

Monthly MIS, Collection Meeting Report:

• Prepared summary on monthly collection performance.

Legal & Documentation Process:

• Coordinating with the Legal team for the agreement draft, sale deed execution, and registration process.

Bank Loan Process:

• Updated all buyer details in the system.
• Delivered exceptional customer support for loan-related inquiries.
• Drafted demand letters, permission to mortgage agreements, and TPA.

Collection Process:

• Streamlined payment collection processes to enhance efficiency and accuracy.
• Billed clients, managed overdue payments, and ensured security.
• Optimized payment workflows by analyzing and interpreting financial data.
• Streamlined payment collection process to secure timely payments for real estate purchases.
• Maintained cash flow efficiently.
• Integrated diverse payment gateways to enhance accessibility.
• Generated and sent invoices promptly.
• Sent reminders via email and SMS to alert customers about upcoming payment deadlines.
• Executed follow-up actions for overdue payments, including sending reminders.

Refund and Cancellations Process Management:

• Processed refunds, chargebacks, and cancellations with efficiency.

Handing Over Process:

• Performed final inspection of flat to confirm alignment with specifications.
• Confirm completion of all necessary repairs and adjustments before handover.
• Examined and authenticated property documentation, ensuring accuracy of completion certificates.
• Drafted comprehensive handover reports detailing property condition, damages, and changes.
• Executed key and property document transfers efficiently