koumudi shandilya
Deputy Manager
Summary
Dedicated Finance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Deputy Manager
Johnson Controls
01.2024 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Identified issue raise to departments and recommend corrective actions to ensure complaint resolution.
- Identifying the gaps in collections by conducting RCA of the complaints and Tracking the gaps to closure.
- Follow up on identified issues with departments and recommend corrective actions to ensure complaint resolution
- Coached team members in techniques necessary to complete job tasks.
Assistant Manager
Johnson Controls
03.2022 - 01.2024
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Created daily and weekly cash reports for accounting.
- management. Processed payments and applied to customer balances.
- Consult directly with customers to identify reasons for late payments and set up payment plans that are mutually agreeable.
- Handle escalated and complex customer issues, helping to provide resolution and settlement of account Responsible for the Account Receivables, Credit Control and Cash Application activities for assigned region.
- Managing complex & critical team supporting Order to Cash activities (Billing, Collections, Cash Application, Credit Risk Management, Dispute Resolution, Maintaining DSO targets & Business Reporting).
- Responsible for weekly calls with Regional Credit managers to discuss overall health of AR Portfolio Pulling bank statements and creating.
- receipts daily. Responsible for minimizing unapplied and unidentified payments.
- Communicating with customers (Internal & External) through emails and phone calls.
- Negotiate Payment terms & Payment Plans to High-default.
- Perform detailed account reconciliation from customer's perspective as needed.
Record Ops Analyst
Accenture
06.2021 - 03.2022
- Part of Invoicing & Billing Team (Pilot Batch) in Project Accounting process.
- Part of knowledge transfer session with client & successfully made process “GO- LIVE”.
- Generate all type of invoices on the basis of details provided by AUS clients. Make sure that all the details are correct.
- After generating invoices, it's important to take follow up with Project Finance Administrator & Project Managers for their approval.
- Responsible for sending invoices to the end customers with proper email , Connect with clients for any kind of confusion in between the whole process Responsible for daily reporting which directly goes to the clients.
- Maintain daily production tracker for the whole team.
- Prepared process summery at the time of Knowledge Transfer sessions and now regularly amend that if there is any update.
- Along with all the production, I work as a Project People Adviser for the whole Group, if there is any kind of HR initiative or HR activity, I conduct that within the group.
- Successfully Organize various activities & events for the group, I also act like “Fun-SPOC”.
Process Developer
Genpact
05.2014 - 06.2021
- Applied cheque payments into the mainframe to the customer account as per policies and procedure.
- Assigned the work to team members, monitored the work, resolved team queries.
- As a team mentor handled customer queries & queries for issues related to Cash Application.
- Trained the new Hires, cross trained people indifferent roles so that processes don't get impacted and created business continuity plans, Interaction with clients, getting the updates and feedback from the customer, and provided required information to the customer on team performance and other areas, resolved Customer queries and Escalations.
- Conducted Process Knowledge Test.
- Worked on accounts of “Bank of Montreal” which has equipment loans and leases.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Set out quality standards for various operational areas, ensuring a highquality customer experience.
- Facilitate Client calls & Escalation reviews.
- Responsible for analyzing data and reports, finding out the RCA and work accordingly to improve the performance.
- Conducted regular refresher sessions on Compliance & Process knowledge.
Education
B.com - Accounting
Rajasthan University
Alwar, India 04.2001 -
High School Diploma -
Oswal Jain School
Alwar, India 04.2001 -
Skills
Shift Scheduling
Process Improvement
Staff Training and Development
Team Development
Team motivation
Team Development
Project Management
Timeline
Deputy Manager
Johnson Controls
01.2024 - Current
Assistant Manager
Johnson Controls
03.2022 - 01.2024
Record Ops Analyst
Accenture
06.2021 - 03.2022
Process Developer
Genpact
05.2014 - 06.2021
B.com - Accounting
Rajasthan University
04.2001 -
High School Diploma -
Oswal Jain School
04.2001 -