Kourtney Kunstek

• Led daily operations to ensure exceptional customer service, resulting in a consistently positive shopping experience.
• Trained and mentored team members on operational procedures, enhancing productivity and fostering a collaborative work environment.
• Streamlined inventory management processes, optimizing stock levels and reducing instances of out-of-stock items.

Maintaining friendly customer service on register and in the kitchen.

Maintaining state and federal food safety laws.

• Led training initiatives for new team members, enhancing their onboarding experience and improving overall team performance.
• Coordinated inventory management processes, ensuring optimal stock levels and reducing instances of product shortages.
• Implemented customer service strategies that increased positive feedback and strengthened customer loyalty in the store.
• Analyzing P&L statements and creating action plans to areas in need of improvement.
• Responsible for ensuring all departments followed company processes in a timely manner as well as follow up with any that did not complete daily tasks on time.
• Responsible for recruiting, interviewing, and onboarding any new team members.
• Receiving store deliveries and developed working relationships with DSD vendors to ensure the best communication as possible.
• Sale change execution
• E-commerce first supervisor. Team reported any concerns to meet maximum productivity. Ensured all customer issues and concerns were addressed as well as picked trolleys alongside my team.
• Approved and edited schedules to meet customer needs at peak times as well as met labor with budget.

• Established performance and service goals and held associates accountable for individual performance.
• Hired, supervised and coached multiple employees throughout the holiday season on sales strategies to optimize performance.
• Organized promotional events and interacted with community to increase sales volume.
• Supervised employees and assessed performances to determine training needs of the company and specific home store.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Monitored customer service operations to assess agent performance and provide feedback.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Assessed areas of service concern and developed improvement plans.
• Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Oversaw inventory counts to maintain stock records and account for shrinkage.
• Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
• Organized store merchandise racks by size, style and color.
• Monitored and replenished display inventory and restructured according to available stock.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Developed merchandising strategy to efficiently move overstock.
• Enhanced overall store appearance by applying careful consideration to product and display locations.

• Provide company preferred training for employees; Conducted performance evaluations. Able to identify gaps for appropriate solutions and/or counseling up to and including termination.
• Completed point of sale opening and closing procedures.
• Managed inventory control, cash control and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated merchandise and displays to feature new products and promotions.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
• Maintained transaction security by verifying payment cards against identification
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Kept orderly and accurate accounting records by monitoring sales documentation
• Monitored cash drawers in 8 checkout stations and 6 self Checkout stations to verify adequate cash supply
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences