Kousalya G

• Delivered tailored support to exporters and importers by managing end-to-end trade transactions including Letters of Credit (Inland, Foreign, SBLC), Bank Guarantees, and capital account transactions.
• Ensured regulatory compliance with FEMA, RBI guidelines, and internal audit parameters; actively participated in internal and external audit processes.
• Executed trade transactions using SWIFT, SFMS, and SMSA platforms, maintaining accuracy and security in transaction messaging and settlement.
• Maintained EDPMS and IDPMS data for import/export reporting, ensuring timely updates in compliance with RBI directives.
• Resolved complex and escalated client issues promptly, showcasing strong customer relationship management and problem-solving capabilities.
• Built and maintained long-term relationships with corporate clients, supporting their trade lifecycle with personalized advisory and operational support.
• Identified opportunities for process improvements, contributing to increased operational efficiency and reduced turnaround time (TAT).
• Demonstrated strong analytical skills in managing trade documentation and discrepancies, and proposed solutions to minimize errors and delays.
• Collaborated effectively with cross-functional teams including operations, compliance, treasury, and technology to ensure seamless service delivery.
• Played an active role in training new team members on trade products, systems, and compliance protocols.
• Maintained proficiency in MS Office tools, trade finance systems, and banking applications, supporting detailed reporting and analysis.

• Handled foreign exchange and LIBOR rate updates and maintained trade system accuracy.
• Processed customer entity creation and executed full maintenance cycle.
• Proposed system enhancements and participated in post-release application testing.
• Ensured information security and regulatory compliance; led process audits and team huddles.

• Addressed customer queries via calls and email, ensuring timely and accurate resolutions.
• Managed user access for commercial card systems and upheld compliance protocols.
• Supported team by maintaining training materials and operations documentation.

Process Associate in Trade operations.

ROLES AND RESPONSIBILITIES

Serving customer needs by solving their queries and emails with patience and dedication

Customer delight by making sure that their queries, requests or complaints are resolved.

Foreign exchange and Libor rate update on trade systems.

Creation, modification and deletion of functions options menus in the system to support operational requirement.

Suggesting system enhancements to product Team along with long-term benefits to be achieved.

Taking calls and Queries for various clients and providing effective solution.

Creation of customer entities and end-to-end maintenance of the entities until termination date.

Testing the applications after implementation, performing PVT or sanity test as and when there is a new system release or Upgradation.

Ensure that all users groups and functions in the database comply with the information security guidelines and any identified risks or non-compliant item is escalated and closed at the earliest.